- Adding or removing a secondary driver and similar simple yet information-heavy queries take huge time for a live agent.
- Collecting information, verifying the details, and updating the system could take anywhere between 15-20 mins per query.
- Customers want simple and easy ways to manage their profiles and get answers to their questions.
- Conversational AI-powered virtual assistants built on the Kore.ai XO platform interacts with end customers in natural language to collect request information.
- It can do it using text channel, voice channel, or a combination of voice and web channels.
- Easily integrate with backend systems to update data.
- Customers can get their job done without any support from the customer reps.
- 2X faster service without any wait times.
- Improved customer satisfaction and less burden on contact centers.