Use Case: Add a Driver


  • Adding or removing a secondary driver and similar simple yet information-heavy queries take huge time for a live agent.
  • Collecting information, verifying the details, and updating the system could take anywhere between 15-20 mins per query.
  • Customers want simple and easy ways to manage their profiles and get answers to their questions.


  • Conversational AI-powered virtual assistants built on the XO platform interacts with end customers in natural language to collect request information.
  • It can do it using text channel, voice channel, or a combination of voice and web channels.
  • Easily integrate with backend systems to update data.

Expected Benefits:

  • Customers can get their job done without any support from the customer reps.
  • 2X faster service without any wait times.
  • Improved customer satisfaction and less burden on contact centers.