Dive into industry and customer research on chatbot adoption, the evolution of bots and messaging, conversational commerce and more.
White Papers

Chatbots vs. Intelligent Virtual Assistants
A guide to help you make the right choice between Chatbots and IVAs for your business needs.
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What does the hybrid workforce really want from their workplace?
Explore how the hybrid workforce can leverage conversational AI to enhance employee experience dynamically.
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Conversational AI 101
Learn how Conversational AI helps businesses optimize employee and customer experiences intelligently.
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Kore.ai Virtual Assistant Platform Architecture
A guide to enterprise-grade
Low Code/ No Code Platform that Blends Conversational AI and Digital UX

Vendor Due Diligence: Criteria for Evaluating Enterprise Virtual Assistant Solutions
Comprehensive Criteria for Evaluating Enterprise Virtual Assistant Solutions
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6 Trends Shaping Enterprise Applications
The traditional model for an enterprise application is a monolithic application—a single executable that includes a presentation layer
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Discover How IT Organizations Leverage the Potential of Messaging
Messaging has now evolved from a convenient method of online conversation to an enterprise-class technology capable of transforming operations
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5 signs your company is caught in communication chaos
Shifting from application to application creates a chaotic, stop-and-start work environment that seriously hinders employee productivity.
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Conversational Commerce Chatbot Platform
There’s been talk in recent years about omni-channel and digital engagement as “the goose that would lay the golden egg” and turn frustrated
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Chatbots: The Changing Face of Enterprise Applications
Research from SkyHigh Networks 1 showed that an average employee actively uses 30 applications for work
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Robotic Process Automation Software Robots & Chatbots
Is your organization considering chatbots or robotic process automation software? Do you know the differences
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Chatbots: The Changing Face of SAP Systems
Research from SkyHigh Networks showed that an average employee actively uses 30 applications for work
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Solving the Lost in Translation of Human-to-Computer Interactions
In many instances, one-way exchanges prove too exasperating for users.
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8 Ways to Manage your Millennial Employees
Millennials – those aged 18-34 – have surpassed Gen Xers as the largest generation in the U.S.
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Shopping with Conversational Retail
While some industry segments have seen significant adoption of digitization, other have lagged behind.
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Five Steps to Bot Building Success
Bots are new to the technological lexicon, and often times business leaders can be skeptical in discerning what’s a trend from true solutions.
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Monetizing Futures in the Digital Enterprise
How to Turn Drone Data into Actions with SAP Hana Cloud Platform and Kore.ai Bots
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Conversational banking with AI Chatbots
How can banks differentiate their digital touch points and drive greater engagement?
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