Use Case: Find a Store


  • Customers need to spend a significant amount of time collecting basic information about the nearest store
  • Contact center agents are overburdened in resolving simple and repetitive queries


  • An intelligent voice and digital virtual assistant is available 24X7 and handles the customer queries related to the product, store, or offerings
  • Such assistants engage in proactive conversations to understand customer needs and provide meaningful information in a given context
  • An intelligent virtual assistant leverages the past order history of the customer and recommend the nearest store based on past buying pattern of different products from the store


  • Improved customer satisfaction with enhanced customer service
  • Increased revenue with lower operating costs
  • Higher net promoter score with exceptional customer experience