Use Case: Make a Payment


  • Customers often forget or miss the due date for payment of telephone bills
  • Inability to pay bills on time lead to disconnection of services and poor customer experience
  • Connecting with a live agent for understanding the payment related queries often delay the overall process


  • Using the XO Platform, businesses can develop and train virtual assistants that can handle and resolve payment related requests in an efficient manner
  • The virtual assistants swiftly help customers to find the required information conversationally


  • No waiting time for the customer and hassle-free experience
  • Speed up the payment process by 5X
  • Enhanced and improved customer experience