Use Case: Activate a Phone


  • Telecom services providers receive millions of technical support requests every day for the issues related to the activation of services over the phone
  • Long waiting time for customers to connect with contact center agents for addressing their queries
  • Higher operating costs for contact centers with a large number of technical support resources


  • Offer automated first-line technical support using AI-powered virtual assistants
  • Multilingual virtual assistants built on the platform can accurately understand and identify the user intent and context
  • Deploy intelligent virtual assistants across voice and digital channels to offer 24*7 customer support service


  • Reduced operating costs and escalation calls with improved customer service
  • Higher customer satisfaction with personalized customer experience
  • Expand business opportunities and revenue by turning an unhappy customer into a loyal customer