Use Case: Booking Assistance

Industry: Airlines

Function: Customer Engagement


  • While making reservations, customers face many issues such as baggage weight limit, payment options, choosing the right flights, and other special service requests that need customer service interaction
  • This uncertainty leads to customer churn


  • Intelligent Virtual Assistants guide the customer at every step of the booking by asking relevant questions, providing suggestions, ensuring a smooth transaction
  • It enables the users to complete the reservation in a single conversation or instance


  • 25% higher possibility of the transaction completed in the first instance
  • 3X increase in customer satisfaction with convenient and hassle-free transactions
Travel Booking Assistance