IT Assist
Generate fewer IT tickets by enabling employee self-service and augment Help Desk workflows with Generative AI-Assisted technology to resolve outstanding tickets faster.
IT Assist
Deliver Seamless IT Support for Employees
EX Use Cases
Streamline Entire Workflows for IT Help Desks
Enlist a pre-built virtual assistant, available 24/7 to guide employees through relevant IT workflows.
- Boost Employee Efficiency: Provide self-serve capabilities so employees can get immediate answers and resolve common IT challenges themselves.
- Automate IT Workflows End-to-End: Directly integrate with endpoint remediation systems and multiple back-end systems to enable instant resolutions to common IT problems.
SX Use Cases
Gen AI-Powered Search Capabilities
Provide employees with the ability to self-discover answers per their IT needs. IT Assist searches across all your disparate systems and delivers contextually relevant answers in real-time.
- Decrease Operational Costs: Reduce the cost of your IT operations by reducing your ticket volume and increasing your ticket resolution time.
- Increase IT Help Desk Effectiveness: Equip agents with contextual information at the outset of a call, provide live coaching and suggested responses, and automate tedious workflows like post-call summarization.
AX Use Cases
Contact Center Management
Improve vendor and employee experiences when dialing into the contact center with a superior AI-native solution.
- 24×7 Support on Digital and Voice: Available multilingually across 40+ channels to ensure your employees receive uninterrupted service wherever and whenever they need it.
- Boost Agent Efficiency: Enable agents to spend more time with customers by automating workflows and providing contextual insights in real-time.
More on IT Assist
Intelligent Virtual IT Assistants
Integrations
Delivering Worldwide
Kore AI helps Customer Experience (CX) teams looking to automate self-service, provide faster transactions, and enable personalized experiences; Employee Experience (EX) teams looking to provide 24/7 help desk support, onboarding guidance and knowledge management.
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Companies served
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Consumers served
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Employees optimized
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B+
Interactions Optimized Yearly
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Higher automation rates
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Shorter customer wait times
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Self-service containment
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Increase in CSAT
Kore.ai Named a Leader in The Forrester Wave™ for 2024
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