Unlock effortless IT with Conversational AI
Deliver personalized, always-on IT service for your employees wherever they are
Introducing IT Assist
Supercharge your ITSM
with AI-native virtual assistants
Bridge the gap between IT and business with employee engagement focused virtual assistants that help you manage, engage, and service your global workforce effortlessly
Deliver effective service experiences with virtual assistants that understand your workforce!
Deliver frictionless IT with Conversational AI
Knowledge Search
Get the right answers
instantly
IT Assist makes your knowledge base more dynamic by presenting end-users with answers instead of FAQs. Knowledge Search highlights only the important/user-relevant parts of FAQs, articles, and knowledge libraries.
Access Management
Simplify access
across your organization
IT Assist uses intelligent AI that talks to identity management/ active directory services (like Okta, Microsoft Azure AD, SNOW, etc) to identify and manage end-user issues. Reset passwords, unlock accounts, and deploy well-governed security and compliance policies to minimize risk.
Ticket Management
Deliver seamless self-service experience
for end users
IT Assist’s powerful ML capabilities help streamline incoming tickets to save time and effort. Smartly deflect tickets for existing incidents/issues. Stay in sync with announcements from your service desk. And empower users to solve issues on their own with powerful self-serve capabilities.
Omnichannel Support
Connect with employees
wherever they are
Converse, collaborate, and connect with employees anywhere and anytime with Omnichannel capabilities. Help employees find answers faster on any channel via AI-powered virtual assistants and help them resolve queries with lightning speed.
Integrate with a family of much loved conversational experiences extending across the full stack of web, live-chat, mobile, email, phone, Slack, MS Teams, and more.
Incident Management
Drive service efficiency
with conversational AI
Identify, report, and notify employees about incidents with IT Assist’s unified incident management capabilities. The solution’s simple framework enables end-users to push all incident-related notifications across multiple channels in a flash.
Smart Agent Transfer
Deliver real-time collaboration
for critical issues
Seamlessly route conversations to a live agent. Identify end-user intent/sentiment with Kore AI’s powerful NLU engines. And deliver on-demand service for issues that need critical attention from agents with a single click.
Service Request Management
Replace forms with
intelligent conversations
Search, find & request services/products from a single window. IT Assist simplifies requests by offering end-users pre-configured forms for their requests based on intent. Send notifications to approvers or groups and add additional information whenever a request gets approved/denied.
Out-of-Box Capabilities
Access Management
Reset passwords and unlock accounts for Microsoft Azure AD, Okta, SNOW. Send reminders about resetting Okta passwords to uphold compliance with your security policy.
Smart Self Service
Triage conversations and provide relevent information about outages, app health checks, related FAQs to mitigate duplicative ticket creation.
Incident Reporting
Guide users through incident reporting as defined by your ITSM application without reconfiguring the bot. Dynamic adaptation maintains connections, automatically adjusting to backend changes.
Timely Notifications
Keep users informed with proactive notifications of their active incident tickets as the status changes.
Submit Request
Allow employees to request hardware or software from existing self-service catalogs using your workflows. Catalogs are dynamically updated.
Request Status
Empower employees to look up the status of their requests. Deliver status notifications as requests progress through the workflow.
Create Tickets
Employees can create, view and update tickets with ease. Authorized approvers can review and approve or deny tickets in the defined workflow.
Outage Broadcast
Outages declared by the service desk can be broadcast to all users quickly. Keep users updated to help reduce unnecessary and duplicate tickets.
Knowledge Search
Knowledge articles published by the service desk are available to employees on-demand to help them troubleshoot issues. Users can search existing FAQs to find additional support information.
SOLUTION WORKBENCH
Make IT yours
Solution Workbench provides a sandbox-like environment that allows admins customize, personalize and extend IT Assist without the need of complex coding or IT resources.
INTEGRATIONS
Bring IT together
IT Assist connects with industry-leading enterprises to automate and deliver instant IT support.
Customer Stories
Why customers love IT Assist
Understand how customers like you leveraged conversational AI to elevate IT service delivery
“With IT Assist’s “IVA” smart virtual assistant, Deutsche Bank handled 70,000+ queries during the pandemic. Deployed in multiple languages on their intranet, IVA handled queries 24×7 and brought down their deflection rate by 45%. IT Assist delivered cost savings of $640k+ within the first year of deployment and is delivering more YoY. ”
