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Domain trained virtual IT assistant for employees

Focus IT support on critical tickets while letting
IT Assist handle the rest

Request a DemoStart a Free Trial

Domain trained virtual IT assistant for employees

Focus IT support on critical tickets while letting IT Assist handle the rest.

Request a DemoStart a Free Trial

Simplify IT Support

Automate and improve your employee interactions

IT Assist is a purpose-built, AI-first ITSM-as-a-Service that elevates and streamlines employee support experiences with on-demand self-service. Intelligent, automated interactions complement and simplify existing business processes, freeing IT teams from high-volume, low-value activities, so they can focus on strategic imperatives and business priorities. With flexible and scalable on-premise, cloud-based or hybrid deployment options, you have full control of data and operations.

INTELLIGENT SUPPORT

Deliver New Service Levels

to your employees 24/7 365

End users reporting issues are dealing with glitches and disrupted work. IT Assist integrates with existing business systems and workflows so you can resolve issues fast and boost productivity.

Efficient machine learning plus 2 natural language processing (NLP) engines power human-like conversations. Use custom intents to apply additional levels of personalization and branding to your assistant.

Anywhere Access

Support

the new workforce

Move beyond the walk-up desk and improve productivity with instant, 24/7/365 routine access management support, including password resets for Microsoft® Azure AD. Easily integrate IT Assist with your existing IAM systems including Okta and SNOW. Push employees reminders about resetting passwords to help them stay compliant with your corporate security policy.

Automate service requests by seamlessly integrating helpdesk functions with existing apps and systems including Slack®, SMS, email and phone.

ASSET MANAGEMENT

Maximize

your capital investments

Maximize investments in physical and digital assets by automating requests and approvals for software and hardware. Whether it’s an onboarding employee that needs a laptop and software licenses, or an established worker requesting a new gadget, virtual assistants can streamline request, approval and fulfillment processes.

Speed L1 provisioning and everyday tasks such as network and service access, including active directory, apps and Outlook. Kore.ai’s universal bot architecture unifies enterprise bots and assistants to speed enterprise workflows and improve operational performance.

IT NOTIFICATIONS

Get pushy

with proactive notifications

Notifications can be a powerful tool for engaging your employees. Boost transparency and awareness by pushing information about outages and other situations that may impact their workday. Keep users updated about the status of their support tickets and let them know as soon as requests are resolved.

Learn more

Security

Uphold

your security & privacy standards

Kore.ai is committed to being a good data steward and to helping our clients uphold their corporate security standards. Help ensure your employees’ information is safe with Kore.ai virtual assistants and platform.

Read more about SOC 2 compliance

Out-of-Box Capabilities

Access Management

Reset passwords and unlock accounts for Microsoft Azure AD, Okta, SNOW. Send reminders about resetting Okta passwords to uphold compliance with your security policy.

Smart Self Service

Triage conversations and provide relevent information about outages, app health checks, related FAQs to mitigate duplicative ticket creation.

Incident Reporting

Guide users through incident reporting as defined by your ITSM application without reconfiguring the bot. Dynamic adaptation maintains connections, automatically adjusting to backend changes.

Timely Notifications

Keep users informed with proactive notifications of their active incident tickets as the status changes.

Submit Request

Allow employees to request hardware or software from existing self-service catalogs using your workflows. Catalogs are dynamically updated.

Request Status

Empower employees to look up the status of their requests. Deliver status notifications as requests progress through the workflow.

Create Tickets

Employees can create, view and update tickets with ease. Authorized approvers can review and approve or deny tickets in the defined workflow.

Outage Broadcast

Outages declared by the service desk can be boradcast to all users quickly. Keep users updated to help reduce unnecessary and duplicate tickets.

Knowlege Search

Knowledge articles published by the service desk are available to employees on-demand to help them troubleshoot issues. Users can search existing FAQs to find additional support information.

Hit your SLAs

Deflect tickets and reduce support volumes so you can more easily achieve your service level agreements (SLAs). Automating responses to repetitive queries and issues already solved can reduce duplicate ticketing. When more support is needed, direct users to related content, so they can self-service their issues without wait times.

Accelerate service delivery

When more support is required, guide your users through the incident reporting process without reconfiguring your virtual assistant. Help employees report problems, incidents or outages and easily escalate issues when necessary. Automate open/close of incidents and keep users notified about the status and resolutions of their tickets.

Actionable Insights

Continuously improve the performance of your virtual assistants with real-time reporting. Identify failure scenarios and opportunities for fine-tuning training. Use out-of-box reports and customize dashboards to monitor the patterns and KPIs that drive your business.

Speedy Ticket Resolutions

3X improvement in employee satisfaction with 25% faster response time supported by a unified knowledge search experience that surfaces up-to-date knowledge articles for users to troubleshoot their issues.

Decrease Support Costs

Automated incident reporting and tracking with 30% reduction in call volumes. Actionable analytics in out-of-box reporting and custom dashboards helps maximize ROI.

Increase ROI

Reduce IT support burdens, freeing time for higher-value and strategic work. Automate processes with pre-trained workflows. Deploy IT Assist with SearchAssist to give employees a 25% better search experience with combined search and chat functionalities.

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