Use Case: Connectivity Issues


  • Telecom companies’ contact centers are overburdened with the deluge of queries related to connectivity issues
  • Lack of technical resources often put contact centers under pressure to provide better customer service
  • Increased competition from other telecom operators for offering a personalized customer experience


  • An AI-powered virtual assistant can be built for telecom operators for handling customer support queries related to network, connectivity, or technical issues
  • Deploy virtual assistants across voice and digital channels including social media apps and messaging apps
  • Deploy telecom ready virtual assistant across self-service channels to offer 24*7 customer support service


  • Faster resolution of customer queries and increase customer satisfaction
  • Reduced service costs by 20 to 40% while enhancing customer experience
  • Increased customer loyalty with superlative customer service