Kore.ai Enterprise Services
Our end-to-end project implementation services include conversational virtual assistant design, development, and configuration to optimize your business outcomes with no disruptions.
Our end-to-end project implementation services include conversational virtual assistant design, development, and configuration to optimize your business outcomes with no disruptions.
Kore.ai’s Virtual Assistant Platform and solutions are fully-equipped with enterprise-grade features and functionality. The Kore.ai professional services team understands your organization’s requirements and provides consultation and services to help you harness the full potential of conversational AI across multiple channels and applications – all while ensuring you experience the lowest total cost of ownership and fastest time to market.
Our team of AI and NLP experts have both depth and breadth of industry experience in designing and implementing complex virtual assistant projects across enterprises. This ensures a successful implementation, regardless of use case complexity.
Our experts bring years of experience in virtual assistant implementations, and so understand your problems and associated business implications. They ensure your project is delivered in the shortest time frame possible, yielding a shorter GTM and lower TCO.
We help you manage project scope by identifying the risks and costs associated with implementing virtual assistants during each phase, including optimizing functionality, providing post-implementation support, and training employees for the transformation.
The Kore.ai customer success team assists and guides our enterprise clients on how to incorporate virtual assistants as part of an overall organizational digital strategy. The team conducts agile story workshops to define business use cases and train the virtual assistant for conversational excellence across a variety of channels.
Our team helps you design architecture for your conversational applications, and develop virtual assistants using the Kore.ai Virtual Assistant Platform. We assist you with Bot Kit and Web SDK customization, as well as integration to third-party applications, platforms, and frameworks.
Our managed services include ongoing maintenance and enhancements, QA, analytics, and dashboard-based reporting for managing your chatbot infrastructure. We also manage end-to-end, on-premise, and cloud migrations of the Kore.ai Virtual Assistant Platform and solutions.
As part of our support services, we resolve customer queries quickly, efficiently, and cost-effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with our clients.
Kore.ai University – The learning arm of Kore.ai aims to provide tech enthusiasts with best-in-class training on everything related to virtual assistants.
Our training services have been designed to implement and extend the benefits of the Kore.ai Virtual Assistant Platform. Our training curriculum offers classroom, self-paced, and online courses, and our experienced trainers share demo videos, presentations, documents, and assignments to help participants excel in virtual assistant development. Helping customers ramp up their virtual assistant development expertise on the Kore.ai Virtual Assistant Platform is an important component of our training efforts.
Current training programs:
Define Blueprint
Conversation Design
Design & Development
Implementation
Train & Test
Go-Live
Post Go-Live Support
The Kore.ai CoE operates on behalf of your business units, developing and deploying enterprise capabilities for conversational AI solutions that drive business value and meet business success criteria.
Kore.ai CoE operates on behalf of the business units, developing and deploying the enterprise capabilities for Conversational AI solutions that drive business value and meet business success criteria.
Serves as the leader of the global automation services team. Responsible for managing overall strategy and alignment with broader goals. Manages development and governance.
Understands business requirements and documents them using proper tools. Responsible for coordinating with the project manager to provide accurate timelines.
Acts as an SME for developing conversational flows, bot persona, and branding.
Responsible for crafting creative content, performing research, managing projects, and supporting implementation efforts related to languages.
Builds content for virtual assistants, drives continual language model refinement and improvement, and works with other team members to maximize conversations.
Serves as lead SME for virtual assistant development and governance. Responsible for support during the transition and implementation of new automation deployments.
Develops test plans and builds a test strategy for virtual assistants. Coordinates with tech leads and the IT support team.
Responsible for all automation deployment operations, including support and continuous improvement. Leads cross-functional innovation work.
Let us help you implement your conversational AI projects successfully.