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Kore.ai Enterprise Services

Our end-to-end project implementation services include conversational virtual assistant design, development, and configuration to optimize your business outcomes with no disruptions.

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Kore.ai’s Virtual Assistant Platform and solutions are fully-equipped with enterprise-grade features and functionality. The Kore.ai professional services team understands your organization’s requirements and provides consultation and services to help you harness the full potential of conversational AI across multiple channels and applications – all while ensuring you experience the lowest total cost of ownership and fastest time to market.

We Help You Implement an Enterprise-Ready Conversational AI Program From the Ground Up

Solve Complex Use Cases

Our team of AI and NLP experts have both depth and breadth of industry experience in designing and implementing complex virtual assistant projects across enterprises. This ensures a successful implementation, regardless of use case complexity.

Improve GTM & TCO

Our experts bring years of experience in virtual assistant implementations, and so understand your problems and associated business implications. They ensure your project is delivered in the shortest time frame possible, yielding a shorter GTM and lower TCO.

End-to-End Support

We help you manage project scope by identifying the risks and costs associated with implementing virtual assistants during each phase, including optimizing functionality, providing post-implementation support, and training employees for the transformation.

Virtual Assistant Services Designed for the Enterprise

Consultancy and Advisory
Development and Implementation
Managed Services
Support
Consultancy and Advisory

The Kore.ai customer success team assists and guides our enterprise clients on how to incorporate virtual assistants as part of an overall organizational digital strategy. The team conducts agile story workshops to define business use cases and train the virtual assistant for conversational excellence across a variety of channels.

Development and Implementation

Our team helps you design architecture for your conversational applications, and develop virtual assistants using the Kore.ai Virtual Assistant Platform. We assist you with Bot Kit and Web SDK customization, as well as integration to third-party applications, platforms, and frameworks.

Managed Services

Our managed services include ongoing maintenance and enhancements, QA, analytics, and dashboard-based reporting for managing your chatbot infrastructure. We also manage end-to-end, on-premise, and cloud migrations of the Kore.ai Virtual Assistant Platform and solutions.

Support

As part of our support services, we resolve customer queries quickly, efficiently, and cost-effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with our clients.

Training Programs

Kore.ai University – The learning arm of Kore.ai aims to provide tech enthusiasts with best-in-class training on everything related to virtual assistants. 

Our training services have been designed to implement and extend the benefits of the Kore.ai Virtual Assistant Platform. Our training curriculum offers classroom, self-paced, and online courses, and our experienced trainers share demo videos, presentations, documents, and assignments to help participants excel in virtual assistant development. Helping customers ramp up their virtual assistant development expertise on the Kore.ai Virtual Assistant Platform is an important component of our training efforts.

Current training programs: 

Phases of the Virtual Assistant Lifecycle

Define Blueprint

  • Determine project scope
  • Outline functional and non-functional requirements
  • Define features

Conversation Design

  • Design conversational experience
  • Build the scene and view flows

Design & Development

  • Build individual components
  • Set up integrations
  • Make design decisions

Implementation

  • Implement conversational flow
  • Build initial language model
  • Set up demos

Train & Test

  • Train virtual assistant
  • UAT
  • Defect fixes
  • UAT sign-off

Go-Live

  • Deployment plan
  • Establish governance
  • Publish
  • Project launch

Post Go-Live Support

  • NLU review/ refinement/ training
  • Test analytics and chatscripts
  • Stabilize virtual assistant

Learn more about the virtual assistant lifecycle

Kore.ai CoE

Effective Governance for Your Conversational AI Project

The Kore.ai CoE operates on behalf of your business units, developing and deploying enterprise capabilities for conversational AI solutions that drive business value and meet business success criteria.

What Does Kore.ai CoE Do

Kore.ai COE

Finest Governance to your Conversational AI Project

Kore.ai CoE operates on behalf of the business units, developing and deploying the enterprise capabilities for Conversational AI solutions that drive business value and meet business success criteria.

What Does Kore.ai CoE Do

Conversational AI CoE

Conversational AI CoE Workforce

CoE Lead, Conversational AI

Serves as the leader of the global automation services team. Responsible for managing overall strategy and alignment with broader goals. Manages development and governance.

Business Analyst

Understands business requirements and documents them using proper tools. Responsible for coordinating with the project manager to provide accurate timelines.

Conversational Designer

Acts as an SME for developing conversational flows, bot persona, and branding.

Linguist/Language Translator

Responsible for crafting creative content, performing research, managing projects, and supporting implementation efforts related to languages.

NLP Analyst

Builds content for virtual assistants, drives continual language model refinement and improvement, and works with other team members to maximize conversations.

Tech Lead/Architect

Serves as lead SME for virtual assistant development and governance. Responsible for support during the transition and implementation of new automation deployments.

QA Tester

Develops test plans and builds a test strategy for virtual assistants. Coordinates with tech leads and the IT support team.

Support/Operations

Responsible for all automation deployment operations, including support and continuous improvement. Leads cross-functional innovation work.

Talk to Our Experts

Let us help you implement your conversational AI projects successfully.

Contact Us

Featured Resources

Kore.ai Virtual Assistant Platform
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20 Minute Bot Builder Demo

Conversational AI Poised to Take Off as Customer Adoption Rises

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