FreeLimited to 3,000 sessions
StarterStarts at 4,000 sessions
StandardStarts at 9,000 sessions
PlusStarts at 20,000 sessions
EnterpriseNeed higher volumes?
Get in touchContact Us
NLP & Conversation Intelligence
Multi Engine NLP
(Machine Learning, Fundamental Meaning, Traits, Ontology)Detects Intents and extracts entities using multiple engines based on Machine learning, fundamental learning (Semantic, Syntax, Grammar) and bot ontology
Intelligent Conversation Engine
(Conversation State Machine, Context Management, Intelligent Interruption Handling)Supports common conversation characteristics such as a context switch, multiple intents, or an interruption to provide intelligent, personalized, and conversational experience with natural language and contextual understanding
Advanced Entity Extraction Framework
(Comprehensive System Entities, Custom Entity Extraction Capabilities, Handle Dynamic Entities)Identifies different entities and delivers timely, relevant, and personalized information from enterprise systems to the user
Support for Pro-active Conversations
(Alerts/Notification Tasks)Allows contextually relevant alerts to be sent proactively to the user as a part of the dialog journey
Supports 19+ languages and countingAllows contextually relevant alerts to be sent proactively to the user as a part of the dialog journey
Advanced Tooling & Reporting Capabilities
Rich Conversation Building Capabilities
(Visual Dialog Builder, IDE for debugging and training)Easy to use UI to build bot-user conversations and add conditional workflows
Comprehensive Training & Testing Tooling
(Conflict Visualization, Deep NLP Analysis View, Test Site Creation and execution)Unit testing, batch testing, conversation testing with detailed debug reports
Realtime Analytics Dashboard Provides real-time dashboards and actionable insights into bot usage and other key metrics relevant to Bot's applicability
Conversation Session Flow Insights
Custom KPI Dashboard Allows admins to build custom dashboards, based on business-defined KPIs
(Users and Roles Management)Controls access to the organization’s enterprise bot store and applications
Bot Lifecycle Management Allows the administrators control bot deployment (to approve or reject the new or upgraded bots)
Data Retention Automatic retention of conversations with built-in data retention policies as defined
|3 months||1 year||1 year||1 year||3 Years|
Bots and Tasks Versioning and Release Management Allows version control and updates of the bots over time
(Cloud, Hybrid, On-Premise)Provision to deploy Kore.ai platform on-cloud, on-premise, or hybrid
|Cloud||Cloud||Cloud||Cloud||Cloud, Hybrid and On-Premise|
PII Data Masking
Encryption Key Management, HSM Integration
APIs for User Management, Release management & Logs
Knowledge AI - Extraction and Ingestion
(From Documents and Webpages)Quickly and easily extract and synthesize information and use that to train bots
Bot Modeling using TranscriptsAllows topic modeling and auto-dialog generation from historical chat/call transcripts
Enterprise Universal BotProvides a master bot that can be used as a single interface for multiple bots
Smart BotThis allows you to build bot templates and have new or child bots to inherit properties and customize them
Channels (Support for 30+ Channels)
(Alexa and Google assistant)Configure the bot to communicate with voice assistants
Contact Center AI - Native Support for IVRs Seamlessly integrate the bots with IVR
Supports all Social and Enterprise Messaging Apps Configure the bot to communicate with Social and Enterprise Messaging apps
Web and Native Mobile SDKs - Customizable Configure the bot to communicate with mobile and web SDKs
Native Email and SMS support Support for configuring the bot to communicate with Email and SMS
API Integration and Orchestration
Built-in API Integration Framework with Service Orchestration Capabilities Trigger alerts using webhooks, chain API requests and aggregate responses
Integrate APIs using SAML, OAuth and other Auth models Build custom authentication profiles for chatbots
Auto Authorization handling from the Bot Supports invoking enterprise application authorization directly from the bot
APIs & Extensibility
APIs for Developers & Administrators Enable bots to push or request data from websites, systems, and web applications
Web SDK, Android & iOS SDK, Node.js SDK Access to set of libraries that give you more control over the bots built on Kore.ai platform
Community Support Support through Kore.ai developer community
|Dedicated Account Manager, Tickets and Phone Support|
*Prices are at bot level, if you want to purchase sessions across bots within the account, you can opt to select the Enterprise tier
Frequently Asked Questions
Free accounts will let you publish a fully functional bot and use it in a live environment for a limited period. You can choose the Starter, Standard, and Plus tiers on the basis of the sessions you expect the published bots to consume. Enterprise plans have no usage limitations.
Published bots become inactive, and the recorded data is deleted after 3,000 sessions are consumed. Free accounts have an option to transition to a higher tier by navigating to your admin console.
While free accounts cannot avail email or telephonic support, they are free to peruse the documentation and participate in community forums to discuss any challenges they face.
You will need an enterprise account for this. Please get in touch with us and we will take care of it.
If you have an enterprise account, yes you can.
Our pricing depends on the sessions consumed by our bots. The total sessions are calculated based on:
Bot Usage (Usage Session)
Alerts Delivered (Alert Session)
There are two types of sessions:
Usage Session – This is defined as ‘Fifteen minutes’ of user conversation with the bot.
Example – If a user converses with the bot for 31 minutes, then it would be counted as 3 sessions (0-15, 16-30,31-End).
In the case of Human-agent transfer – If the user-bot interaction results in human agent transfer, the time spent with the human agent will be excluded from bot session.
Alert Session – Every alert delivered to a user will be counted as an Alert session.
Example – If the user has set up to receive sales report every 8 hours, in a day this user will consume 3 alert sessions.
NOTE: If the bot has sent a message as part of a welcome event or an on-connect event, it will not be considered as the start of the session. Usage session starts when the bot platform receives a message from the user.
When free accounts approach their session limit, they will be prompted to move to a standard account.
When standard accounts approach their session limit, they will be alerted and prompted to buy more sessions, or pay as they go.
Enterprise accounts will be alerted by their account manager and the next steps can be handled on a case-to-case basis.
Simple! Just go to your bot admin page and click the relevant button.
It is very easy to cancel your subscription. Please click the bot admin page and click the relevant button.
You will be alerted that you are approaching your session limit. At this time, you can choose to pay for the additional sessions on a pro-rata basis or you can choose to migrate to a higher session limit if you foresee this happening regularly.
The enterprise plan lets you access the full potential of our platform. You get the following additional perks in an enterprise account.
Auto dialog creation
Enhanced support with a named account manager, 24×7 ticketed support over telephone and email
SSO and ActiveDirectory sync
Higher session limit
Longer data retention
Flexible deployment options – on-premise / hybrid / cloud.