Standard
Get started for one low, easy to predict, price.
20¢
per conversation
20¢ per conversation
20¢ per conversation
+10¢ per conversation for pre-built apps
+4¢ per minute for Voice Automation
Start exploring the XO platform and build your bots at no cost. A $500 usage credit is added to your account and no credit card required to start.
Enterprise
Advanced support and features for enterprise customers.
Contact Us
Access advanced features like Topic Modeler and Universal VAs that are designed for Enterprises.
Get custom volume based pricing and discounts.
Standard
Get started for one low, easy to predict, price.
Enterprise
Enterprise ready features with custom pricing.
Usage
Monthly Request Limit
100,000
Custom
Requests Rate Limit
200 per minute
1200 per minute
Conversation Builder
Conversation Designer
Dialog Builder
200 Dialogs
Unlimited
Dialog Tasks
Proactive Notifications
500 notifications per hour
Unlimited
Small Talk
Visual Experience
Topic Modeller
Knowledge Management
Knowledge Extraction
Knowledge Graph
FAQs
1,000 FAQs
Unlimited
Advanced Features
Multichannel Support
All 30+ Channels
All 30+ Channels
Multilingual Assistants
Universal Virtual Assistants
Training & Intelligence
Multi-Engine NLP
ML Training Models
Standard Models
Advanced Models
Training Utterances
10,000 total across all intents
Unlimited
Conversational Intelligence
Multi-intent Management
Entity Amendments
Sentiment Analysis
TESTING & VALIDATION
Test Cases per Batch Test Suite
10,000
Custom
Test Cases for Conversation Testing
10,000
Custom
Rate Limit for Batch Testing
10 per day
Custom
Rate Limit for Conversation Testing
10 per day
Custom
IVR Sandbox
INTEGRATIONS & DEPLOYMENTS
Service Orchestration
Live Agent Transfer
Platform SDK
Web and Mobile Clients
Variables
Versions
20
Custom
Version Comparison
INSIGHTS & ANALYTICS
Pre-built Conversation & NLP Analytics
Custom KPIs and Analytics
10 Widgets
Unlimited
Analytics History
3 months
Custom
ADMINISTRATION
Deployment Model
Cloud
Cloud, Hybrid & On-Premises
SSO
Data Retention
Standard
Custom
Collaborators (per assistant)
Unlimited
Unlimited
AD Sync
Cloud Connector
Pre-Built App Accelerators
+10¢ per conversation
Custom
+10¢ per conversation
Custom
+10¢ per conversation
Custom
+10¢ per conversation
Custom
+10¢ per conversation
Custom
+10¢ per conversation
Custom
+10¢ per conversation
Custom
+10¢ per conversation
Custom
Standard Support
Kore.ai Documentation
Kore.ai Community
Kore.ai Video Library
Kore.ai Academy
Email Support
Incident Tickets
Enhanced Support
Price
$2,000 per month (optional)
Custom
Multi-Channel Support
24/7 Quick Response
Free Class Room Credits
In-Product Live Chat Support
Priority Ticket Handling
Early Access to Product Roadmap
Technical Support Escalations
Priority Issue Status Updates
Priority Feature Requests
Dedicated Account Success Team
Frequently asked questions
Everything you need to know about the product and billing.
Kore.ai offers simple usage based pricing at a per conversation level.
A conversation begins when there is any interaction between a user and the XO Platform. A conversation ends when there is 15 minutes of inactivity. If the interaction begins again, it is considered a new conversation for billing.
Any proactive notifications sent by the Virtual Assistant to end-users are also considered a conversation.
For custom pricing by session or per request, contact us and our enterprise team can help.
Yes. Development will always be free to use you don’t get billed until you publish and deploy your bot in one or more channels and only the conversations that happen through those channels will count for billing.
We also credit your account with $500 when you open it, so the first $500 worth of conversations in on us when used within 90 days!
As the volume of conversations are usually unpredictable, we have a convenient account recharge system to help facilitate continuous operations.
Once your free $500 credit is used up, you can re-charge your account with any amount you choose to use. Usage is then debited from your account balance on a daily basis. Once the balance reaches a set low balance threshold, the account is automatically recharged with a pre-set amount that you control.
We accept all major credit cards and Paypal. Contact us to know more about payment options for the Enterprise Plan.
Kore.ai offers a variety of support options.
Basic Support:
-
- Documentation: Browse developer documents, release notes, and how-to guides.
- Kore.ai Academy: Take advantage of our online training specially designed for those with little or no background in developing/building Virtual Assistants.
- Community: Join the community to learn, contribute and collaborate with AI/ML enthusiasts, NLP experts, and developers around the world.
- Videos: Get access to the large repository of concept and how-to videos developed by experts.
Standard Support:
Standard Support includes everything under Basic support. In addition, email support is also available on weekdays. Customers on the Standard Plan can subscribe to the Standard support plan for $1000 a month.
Visit the page here to understand more about our support plans – Click here.
Enterprise Support:
Enterprise Support includes everything in the Basic and Standard support plans. Additionally, it includes email, phone, and video support 24*7 while also providing a Guided Success Program.
Contact us
Still have questions?
Can’t find the answer you’re looking for? Talk to our friendly team.
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More ways to get in touch
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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Learn how Kore.ai products and solutions can drive ROI, reduce expenses and increase revenue.
Frequently asked questions
Everything you need to know about the product and billing.