Pricing

Standard

Get started for one low, easy to predict, price.

20¢

per conversation

20¢ per conversation

20¢ per conversation
+10¢ per conversation for pre-built apps
+4¢ per minute for Voice Automation

Start exploring the XO platform and build your bots at no cost. A $500 usage credit is added to your account and no credit card required to start.

500

Enterprise

Advanced support and features for enterprise customers.

Contact Us

Access advanced features like Topic Modeler and Universal VAs that are designed for Enterprises.

Get custom volume based pricing and discounts.

Standard

Get started for one low, easy to predict, price.

Enterprise

Enterprise ready features with custom pricing.
Usage

Monthly Request Limit

100,000

Custom

Requests Rate Limit

200 per minute

1200 per minute

Conversation Builder

Conversation Designer

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Dialog Builder

200 Dialogs

Unlimited

Dialog Tasks

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Proactive Notifications

500 notifications per hour

Unlimited

Small Talk

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Visual Experience

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Topic Modeller

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Knowledge Management

Knowledge Extraction

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Knowledge Graph

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Answer from Documents
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FAQs

1,000 FAQs

Unlimited

Advanced Features

Multichannel Support

All 30+ Channels

All 30+ Channels

Multilingual Assistants

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Universal Virtual Assistants

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Training & Intelligence

Multi-Engine NLP

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ML Training Models

Standard Models

Advanced Models

Training Utterances

10,000 total across all intents

Unlimited

LLM and Generative AI Models
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Conversational Intelligence

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Multi-intent Management

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Entity Amendments

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Sentiment Analysis

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TESTING & VALIDATION

Test Cases per Batch Test Suite

10,000

Custom

Test Cases for Conversation Testing

10,000

Custom

Rate Limit for Batch Testing

10 per day

Custom

Rate Limit for Conversation Testing

10 per day

Custom

IVR Sandbox

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INTEGRATIONS & DEPLOYMENTS

Service Orchestration

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Live Agent Transfer

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Prebuilt integrations
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Platform SDK

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Web and Mobile Clients

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Variables

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Versions

20

Custom

Version Comparison

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INSIGHTS & ANALYTICS

Pre-built Conversation & NLP Analytics

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Survey Builder with CSAT/NPS
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Custom KPIs and Analytics

10 Widgets

Unlimited

Analytics History

3 months

Custom

ADMINISTRATION

Deployment Model

Cloud

Cloud, Hybrid & On-Premises

SSO

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Data Retention

Standard

Custom

Collaborators (per assistant)

Unlimited

Unlimited

AD Sync

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Cloud Connector

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Pre-Built App Accelerators
SmartAssist LogoBankAssist

+10¢ per conversation

Custom

HealthAssist

+10¢ per conversation

Custom

HR Assist

+10¢ per conversation

Custom

IT Assist

+10¢ per conversation

Custom

RetailAssist

+10¢ per conversation

Custom

TravelAssist

+10¢ per conversation

Custom

RecruitAssist

+10¢ per conversation

Custom

SalesAssist

+10¢ per conversation

Custom

Standard Support

Kore.ai Documentation

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Kore.ai Community

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Kore.ai Video Library

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Kore.ai Academy

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Email Support

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Incident Tickets

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Enhanced Support

Price

$2,000 per month (optional)

Custom

Multi-Channel Support

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24/7 Quick Response

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Free Class Room Credits

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In-Product Live Chat Support

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Priority Ticket Handling

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Early Access to Product Roadmap

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Technical Support Escalations

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Priority Issue Status Updates

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Priority Feature Requests

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Dedicated Account Success Team

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Bot Development is always

Free

  • All the features you will need to get started are included.
  • Development and testing of the bots are always at no cost to you.
  • Costs are incurred only once the bot is published.
  • We credit your account with a $500 one-time bonus to use within 90 days to help you get started.

Frequently asked questions

Everything you need to know about the product and billing.

Kore.ai offers simple usage based pricing at a per conversation level.

A conversation begins when there is any interaction between a user and the XO Platform. A conversation ends when there is 15 minutes of inactivity. If the interaction begins again, it is considered a new conversation for billing.

Any proactive notifications sent by the Virtual Assistant to end-users are also considered a conversation.

For custom pricing by session or per request, contact us and our enterprise team can help.

Yes. Development will always be free to use you don’t get billed until you publish and deploy your bot in one or more channels and only the conversations that happen through those channels will count for billing.

We also credit your account with $500 when you open it, so the first $500 worth of conversations in on us when used within 90 days!

As the volume of conversations are usually unpredictable, we have a convenient account recharge system to help facilitate continuous operations.

Once your free $500 credit is used up, you can re-charge your account with any amount you choose to use. Usage is then debited from your account balance on a daily basis. Once the balance reaches a set low balance threshold, the account is automatically recharged with a pre-set amount that you control.

We accept all major credit cards and Paypal. Contact us to know more about payment options for the Enterprise Plan.

Kore.ai offers a variety of support options.

Basic Support:

    1. Documentation: Browse developer documents, release notes, and how-to guides.
    2. Kore.ai Academy: Take advantage of our online training specially designed for those with little or no background in developing/building Virtual Assistants.
    3. Community: Join the community to learn, contribute and collaborate with AI/ML enthusiasts, NLP experts, and developers around the world.
    4. Videos: Get access to the large repository of concept and how-to videos developed by experts.

Standard Support:

Standard Support includes everything under Basic support. In addition, email support is also available on weekdays. Customers on the Standard Plan can subscribe to the Standard support plan for $1000 a month.

Visit the page here to understand more about our support plans – Click here.

Enterprise Support:

Enterprise Support includes everything in the Basic and Standard support plans. Additionally, it includes email, phone, and video support 24*7 while also providing a Guided Success Program.

Reach Us
More ways to get in touch
Sales

sales@kore.ai

Call: +1 (321) 221-7376

For Partnership

partner@kore.com

Join the elite company of our global partners.

Partner Program ➜

Become a Partner

Careers

careers@kore.ai

RFI / RFP

Get a personalized quote tailored to your needs.

Submit RFP

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Frequently asked questions

Everything you need to know about the product and billing.