Use Case: Schedule Appointments

Industry: Healthcare


  • Hospital staff is burdened with scheduling appointments for both patients and doctors. Managing appointments based on doctor’s specialty and OPD timing is a challenge.
  • Context is often lost as hospital staff receives numerous calls, operate in shifts and it’s difficult for them to remember and identify every patient.


  • Intelligent Virtual Assistants on the web or mobile channels seamlessly attend to patients’ appointment needs.
  • Enquires about the cause of visit, collects information, and suggests next best actions
  • Checks for doctor and available slots and book mutually convenient slot
  • Easily communicates with the patient over SMS, email, and chat.


  • Simplified appointment management for both patients and healthcare providers.
  • Save live agent time for more valuable calls/tasks like emergencies.
  • Enhanced patient and agent experience.
  • Offer 24×7 patient care with Kore’s virtual assistants