Industry: Healthcare
Challenges:
- Hospital staff is burdened with scheduling appointments for both patients and doctors. Managing appointments based on doctor’s specialty and OPD timing is a challenge.
- Context is often lost as hospital staff receives numerous calls, operate in shifts and it’s difficult for them to remember and identify every patient.
Solution:
- Intelligent Virtual Assistants on the web or mobile channels seamlessly attend to patients’ appointment needs.
- Enquires about the cause of visit, collects information, and suggests next best actions
- Checks for doctor and available slots and book mutually convenient slot
- Easily communicates with the patient over SMS, email, and chat.
Benefits:
- Simplified appointment management for both patients and healthcare providers.
- Save live agent time for more valuable calls/tasks like emergencies.
- Enhanced patient and agent experience.
- Offer 24×7 patient care with Kore’s virtual assistants