Use Case: Modify an Order


  • The best part of online shopping is the customer will have complete control over the activities. They can place an order, track, modify or even cancel it.
  • Customers ask for comfort at every stage and do not appreciate any sort of inconvenience.


  • The virtual assistants let customers perform every transaction they want, including modifying the order.
  • Inform the assistant and it changes the order and updates the backend system accordingly.

Expected Benefits:

  • Increases the customer loyalty
  • Helps in achieving better brand value