Kore’s AI-first virtual assistants automate and streamline the customer journey across voice and digital channels. They can either respond to or deflect complex queries with high degree of accuracy.

SmartAssist:
AI-first customer experience platform that automates inbound voice calls and digital interactions to increase containment rates while improving Net Promoter Score (NPS)

BankAssist:
An intelligent virtual assistant that delivers personalized conversational banking experiences across a wide range of voice and digital channels

Provide a modern, efficient and delightful employee experience by personalizing conversations and providing self-serve automation. Kore’s AI-First virtual assistants liberate employees from routine chores so they can focus on the more important tasks.

IT Assist:
A 24×7 virtual assistant to automatically cater to employee’s IT support issues while freeing up support staff to handle higher priority tickets

HR Assist:
An AI-powered virtual assistant that automatically interacts and resolves HR queries for employees while enabling HR staff to focus on more productive tasks

Reduce agent average handle time (AHT) by providing them with the relevant information, suggestions and fulfillment workflows at the right time. Our agent assistants can integrate with customer service applications to listen to the conversations, identify intents, and recommend appropriate prescriptive actions, automatically.

AgentAssist:
The AI-first intelligent virtual assistant helps improve agent service quality and organizational efficiency with customer insights and suggests the next best action

It is significantly inefficient for businesses when customers and employees spend hours searching for the information they need. Moreover providing a seamless experience between search and chat is a novel idea for most businesses. Users often end up asking for information they don’t find themselves through search. Kore helps in creating this very experience across search and chat.

SearchAssist:
A cognitive search assistant that blends conversational support and search to provide a complete search experience that’s both contextual and accurate