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Extraordinary experiences.
Extraordinary outcomes.
Conversational AI for customer and employee experiences
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100M+

Enterprise consumers

500K+

Enterprise employees

25% - 75%

Automation rate

$500M+

In cost reduction

Read our customer success stories
Competitive Landscape
Conversational AI Platform Providers
Kore.ai is among the five most mentioned vendors in the conversational AI platform providers' space due to its scale and commercial success
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Experience Optimization

with virtual assistants for enterprise CX and EX

Engage your customers and employees in meaningful conversations with Kore.ai’s industry-leading, AI-first conversational interface. Accelerate your development with purpose-built, domain-trained, highly customizable assistants for voice and digital channels.

CUSTOMER EXPERIENCE

Automate and Streamline Customer Journeys

across voice and digital channels
Use AI as a customer-service assistant to create personalized customer experiences across voice and digital channels. Respond to and deflect complex queries with high degrees of accuracy. Automate interactions to improve Net Promoter Score.
Natively built, AI-First Contact Center as a Service
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Domain Pre-trained AI-First Virtual Assistant for Conversational Banking
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NEW CX Product

Introducing SmartAssist

AI-Native Contact Center as a Service

Kore.ai SmartAssist is the world’s first AI-native end-to-end Contact Center as-a-Service [CCaaS] solution. The solution comes integrated with the AgentAssist virtual assistant as well as an intuitive desktop console or a unified agent workspace that enables agents to easily manage conversations.

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Jump to SmartAssistRequest a Demo
EMPLOYEE EXPERIENCE

Personalize Employee Conversations

with self-service automation
Delight your employees with 24/7 self-service support on-demand and personalized conversations. Free your HR and IT teams from routine chores so they can focus on business priorities and priority tasks.
Pre-trained, AI-First Virtual Assistant for Conversational IT usecases
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Pre-trained, AI-First Virtual Assistant for HR usecases
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AI-first collaborative workspace for employees
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Kore.ai Experience Optimization Platform

No-Code. Maximum Containment. Enterprise Class. Superior NLP
Design, build, test and deploy AI-powered virtual assistants and automation solutions in a secure, scalable way. Kore.ai’s Platform empowers development professionals and citizen developers with no-code automation for your business. Create valued customer engagements with high degrees of conversational accuracy with ML plus Fundamental Meaning and Ontology Graph.
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Better Together. By Design.

Kore.ai increases the speed of business by automating customer and employee interactions through digital virtual assistants built on its market-leading conversational AI-First platform, the Kore.ai Experience Optimization Platform.
Kore.ai, achieves this with unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation virtual assistant creation platform, experience delivery platforms (for CX and EX) and purpose-built vertical and horizontal virtual assistant solutions.
Principal Product Manager
Industry: Media
Industry: Product Management/Marketing
Firm Size: 3B - 10B USD

Support Bot is Helping Save 100’s of Support Hours per Quarter

We’ve been able to drive significant business value since deploying our Kore.ai built employee support Slack bot. Using the bot, we are saving hundreds of support hours per quarter across multiple business areas (IT, Finance and HR).

Jose Enrique Pons
Lead Architect,
T-Systems

Integration with a workflow engine will definitively speed up the process of bot development

We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.

Stacy Pelletier
HR Digital Enablement,
Enbridge, Inc
Industry: Energy
Revenue: 30B + USD

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.

Architect
Industry: Communications
Role: Enterprise Architecture and Technology Innovation
Firm Size: 30B + USD

Speed to market customer experience with Kore.ai’s Conversational AI Platform

Overall we are pleased with Kore.ai as a platform to offer at enterprise level. It has an overall life cycle from Bot concept, Build, Integrate, Test, Production & Analytics. NLP engine wise it has 3 different engines complementing each other allowing some street smartness with patterns to solve some complex scenarios.

Santosh Kumar
Commercial Services Lead,
Roche Diagnostics
Industry: Healthcare
Revenue: 3B + USD

Even non-technical people can develop the solution

The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.

Software Engineer
Industry: Finance
Role: Enterprise Architecture and Technology Innovation
Firm Size: 3B - 10B USD

If you need an AI Solution, Look No Further

I’ve had the pleasure of working with the Kore.ai team for over two years now. Unlike many competitors, they have been extremely hands-on and helpful in ways I have not experienced before.

Sr Manager
Industry: Miscellaneous
Role: Applications
Firm Size: 3B - 10B USD

A Very Unique Conversational AI Platform !

Overall a great Enterprise Conversational AI platform, the different options that you have for training – the fundamental meaning and machine learning give a lot of flexibility.

Principal Product Manager
Industry: Media
Industry: Product Management/Marketing
Firm Size: 3B - 10B USD

Support Bot is Helping Save 100’s of Support Hours per Quarter

We’ve been able to drive significant business value since deploying our Kore.ai built employee support Slack bot. Using the bot, we are saving hundreds of support hours per quarter across multiple business areas (IT, Finance and HR).

Jose Enrique Pons
Lead Architect,
T-Systems

Integration with a workflow engine will definitively speed up the process of bot development

We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.

Stacy Pelletier
HR Digital Enablement,
Enbridge, Inc
Industry: Energy
Revenue: 30B + USD

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.

Architect
Industry: Communications
Role: Enterprise Architecture and Technology Innovation
Firm Size: 30B + USD

Speed to market customer experience with Kore’s Conversational AI Platform

Overall we are pleased with Kore.ai as a platform to offer at enterprise level. It has an overall life cycle from Bot concept, Build, Integrate, Test, Production & Analytics. NLP engine wise it has 3 different engines complementing each other allowing some street smartness with patterns to solve some complex scenarios.

Santosh Kumar
Commercial Services Lead,
Roche Diagnostics
Industry: Healthcare
Revenue: 3B + USD

Even non-technical people can develop the solution

The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.

Software Engineer
Industry: Finance
Role: Enterprise Architecture and Technology Innovation
Firm Size: 3B - 10B USD

If you need an AI Solution, Look No Further

I’ve had the pleasure of working with the Kore team for over two years now. Unlike many competitors, they have been extremely hands-on and helpful in ways I have not experienced before.

Sr Manager
Industry: Miscellaneous
Role: Applications
Firm Size: 3B - 10B USD

A Very Unique Conversational AI Platform !

Overall a great Enterprise Conversational AI platform, the different options that you have for training – the fundamental meaning and machine learning give a lot of flexibility.

News & Events
OCT 18, 2021
Kore.ai Announces Workplace Experience Optimization Solutions at Gartner IT Symposium/Xpo 2021
Kore.ai, a top conversational AI software company, today announced the world’s most comprehensive suite of AI-native experience optimization solutions for workplace collaboration and...
Read more
SEP 29, 2021
Kore.ai Raises $70 Million in Growth Financing to Power Growth of Expanded Product Offering
Kore.ai, a top conversational AI software company, today announced it has raised $50 million in Series C funding led by Vistara Growth and PNC, with additional participation from...
Read more
SEP 27, 2021
Kore.ai Launches SmartAssist, the World’s First AI-Native End-to-End Contact Center as-a-Service Solution
Kore.ai, a top conversational AI software company, today announced the launch of SmartAssist, the world’s first AI-native end-to-end Contact Center as-a-Service...
Read more
SEP 14, 2021
Kore.ai Introduces BankAssist To Empower Customers With Extraordinary Self-Service Experiences
Kore.ai, a top conversational AI software company,today announced the launch of the newest version of their product, Kore.ai BankAssist, an omni-channel conversational virtual assistant...
Read more
JUN 08, 2021
Mashreq Bank selects Kore.ai to Elevate Customer Experience through Conversational AI
Kore.ai, a top conversational AI software company, today announced its partnership with Mashreq Bank, one of the leading financial institutions in the UAE, to enhance digital engagement and support for customers through...
Read more
MAY 19, 2021
Kore.ai Launches SmartAssist in Japanese to Deliver AI-powered Call Center Automation
Kore.ai, a leading conversational AI software company, has today announced the launch of its AI powered contact center-as-a-service (CCaaS) solution, SmartAssist, in Japanese.
Read more
APR 13, 2020
Raqmiyat, Kore.ai Partnership Garners Media Attention Within GCC Region
Virtual assistants are fast emerging as one of the preferred tools for global enterprises to support their digital initiatives. Powered by technologies such as machine learning, artificial intelligence and natural language processing...
Read more
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Kore.ai Announces Workplace Experience Optimization SolutionsRead more
Kore.ai Raises $70M to Scale Rapid GrowthRead more
Kore.ai launches SmartAssist - World's first AI-Native Contact Center SolutionRead more
Gartner Competitive Landscape ReportRead report