Extraordinary experiences drive extraordinary outcomes!
We are the world leader in Conversational AI technology, helping companies deliver extraordinary experiences for their customers, agents, and employees on voice and digital channels.
Kore.ai Unveils Generative AI, Large Language Models in XO Platform V10.0 Release
Extends platform with open architecture, continuous learning, automated training and testing to boost efficiency.
“By creatively tapping into the potential of generative AI models like GPT-3 and other LLMs, we’ve paved the way for future innovations.” – Raj Koneru, CEO Kore.ai
Experience Areas of Focus
Effective Experiences Matter
a great deal to customers and employees
Provide convenient, timely, and personalized service experiences for your customers and employees with Conversational AI powered intelligent voice and digital assistants.
Key Experience Areas of Focus
Customer Experience
Deliver humanized and effective experiences with speed and accuracy to delight your customers.
Provide the best self-service experiences using conversational AI across voice and digital channels, every time and gain a competitive advantage.
Employee Experience
Keep pace with speed of business by automating employee interactions through self-serve intelligent virtual assistants.
Provide quick, accurate, and contextual answers to repetitive queries enabling your support staff to get back to business priorities that matter.
Key Experience Areas of Focus
Customer Experience
Deliver humanized and effective experiences with speed and accuracy to delight your customers.
Provide the best self-service experiences using conversational AI across voice and digital channels, every time and gain a competitive advantage.
Employee Experience
Keep pace with speed of business by automating employee interactions through self-serve intelligent virtual assistants.
Provide quick, accurate, and contextual answers to repetitive queries enabling your support staff to get back to business priorities that matter.
Trusted by the world’s most iconic brands
350+ HAPPY CLIENTS WORLDWIDE
Awards and Recognition
Highly rated and awarded
across multiple leading agencies
Kore.ai Emerges as Leader in 2023 G2 Crowd Winter Report for Intelligent Virtual Assistants Software Space
ORLANDO, Fla., January 15, 2023 — Kore.ai, a world-leading enterprise conversational AI platform and solutions company, has been named as…
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Kore.ai Named Among 2022 Orlando Inno Fire Award Honorees
Kore.ai is named among the 25 startups based in Central Florida recognized as 2022 Fire Award honorees. The honorees were selected…
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Kore.ai Named Among eMarketer’s Top Marketing and Retail AI Startups for 2022
To remain at the forefront of disruption, global brands must interact with artificial intelligence (AI) startups that are developing technologies…
ReadBetter Together: The Future of Intelligent Automation, Today
In this webinar, you will learn:
– What is hype and what is realistic when it comes to LLMs and their potential
– How a blended approach, with LLMs and CAI, accelerates time-to-market and time-to-value
– How Kore.ai leverages LLMs in the XO Platform to deliver enterprise value
Customer Reviews
Here is what our customers have to say
Principal Product Manager
Industry: Media
Role: Product Management/Marketing
Firm Size: 3B - 10B USD
Support Bot is Helping Save 100’s of Support Hours per Quarter
We’ve been able to drive significant business value since deploying our Kore.ai built employee support Slack bot. Using the bot, we are saving hundreds of support hours per quarter across multiple business areas (IT, Finance and HR).
Jose Enrique Pons
Lead Architect,
T-Systems
Integration with a workflow engine will definitively speed up the process of bot development
We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.
Stacy Pelletier
HR Digital Enablement,
Enbridge, Inc
Industry: Energy
Revenue: 30B + USD
Excellent experience implementing our HR virtual assistant
We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.
Architect
Industry: Communications
Role: Enterprise Architecture and Technology Innovation
Firm Size: 30B + USD
Speed to market customer experience with Kore.ai’s Conversational AI Platform
Overall we are pleased with Kore.ai as a platform to offer at enterprise level. It has an overall life cycle from Bot concept, Build, Integrate, Test, Production & Analytics. NLP engine wise it has 3 different engines complementing each other allowing some street smartness with patterns to solve some complex scenarios.
Santosh Kumar
Commercial Services Lead,
Roche Diagnostics
Industry: Healthcare
Revenue: 3B + USD
Even non-technical people can develop the solution
The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.
Software Engineer
Industry: Finance
Role: Enterprise Architecture and Technology Innovation
Firm Size: 3B - 10B USD
If you need an AI Solution, Look No Further
I’ve had the pleasure of working with the Kore.ai team for over two years now. Unlike many competitors, they have been extremely hands-on and helpful in ways I have not experienced before.
Sr Manager
Industry: Miscellaneous
Role: Applications
Firm Size: 3B - 10B USD
A Very Unique Conversational AI Platform !
Overall a great Enterprise Conversational AI platform, the different options that you have for training – the fundamental meaning and machine learning give a lot of flexibility.
Kore.ai Academy
Learn conversational AI skills
and get certified
Learning plans are a great way to master a focused topic. Learn conversational AI Skills and get certified on Kore.ai Experience Optimization (XO) Platform.
News
Recent news
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms Second Year in Row
Kore.ai Positioned as a Leader for its Ability to Execute and Completeness of Vision ORLANDO, Fla., March 13, 2023 –…
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Conversational AI Platform Provider Announces Kore.ai AgentAssist for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Kore.ai customers can now benefit from using CRM Automation to drive user engagement Orlando, FL, February 22, 2023 – Kore.ai today announced…
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Kore.ai Launches Intelligent Virtual Assistant Automation for Zendesk Sunshine Conversations
The integration will enable AI-driven conversational customer service for contact centers Orlando, FL – February 14 – Kore.ai, the world’s leading…
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Kore.ai Unveils Generative AI, Large Language Models in XO Platform V10.0 to Enhance Enterprise Communications
Conversational AI leader extends platform with open architecture, continuous learning, automated training and testing to boost efficiency ORLANDO, Fla., January 23,…
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Kore.ai, mParticle Partner to Meet Increased Demand for Retail Shopping Personalization
Orlando, January 12, 2023 – Kore.ai, the world’s leading conversational AI and platform solutions company, and mParticle, a leading AI-native customer…
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Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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