New Product Announcement: Small Businesses can put AI to work using our new XO Express
Partnering With Businesses to Generate Value from AI
From generative AI applications to RAG/LLM-based search to optimizing experiences, Kore.ai gives you the platform, no-code tools, and solutions to do AI right.
Accelerate the use of generative AI to serve business needs at scale
Generative AI delivers scaled output. This results in increased efficiency, enhanced productivity, and expanded business resources. Kore.ai offers a gen AI application platform that enables companies to harness scaled output across key business use cases for gen AI.
Increased process automation
Accelerate the optimization of processes by putting genAI agents to work to automate routine tasks and workflows.
- Claims Processing
- Customer Order Processing
- Inventory Management
- Invoice Generation
- Receivables/Payables Workflow
- Supply Chain Optimization
Enhanced creativity and content creation
Increase business assets using generative AI to produce new content for creative, technical and business purposes.
- Marketing Content
- Personalized Campaigns
- Sales Communications
- RFP Responses
- Service Agent Scripts
- Draft Contracts
Accelerated document discovery
Improve business operations by automatically summarizing data from documents, extracting insights, finding exceptions, reviewing for sentiment, forecasting trends and more.
- Email Management
- Social Media Analysis
- Call Transcript Analysis
- Support Ticket Analysis
- Contract Discrepancy Review
- Cash Flow Forecasting
Enhanced business knowledge
Leverage genAI agents to conduct research, mining large bodies of online content to derive new insights and recommendations.
- Market Intelligence
- Competitive Reporting
- Regulatory Rule Tracking
- Supply Chain Planning
- Pricing Trend Data
- Product Feature Comparisons
Democratize access to all forms of information for business use
Information is a valuable business asset but is only useful if easily discovered and accessed. One of the most promising use cases for generative AI is search, and Kore.ai’s retrieval augmented generation (RAG) approach is purpose built to understand diverse, siloed content and deliver accurate responses to natural language queries.
Empowered workers
Help employees find the information they need to excel at their job.
- Comprehensive and contextual results
- In natural language
- Improved productivity
Improved user experience
Make it easy for website visitors to discover the content they are looking for.
- Easier information discovery
- Increased engagement
- Longer time on page
Increased customer engagement
Drive conversions faster by enabling customers to find exactly what they are looking for.
- Simplified product discovery
- Recommendations
- Options to A/B test
Enhanced service strategy
Enable customers to self-serve, finding information quickly and easily.
- All answers in one place
- Intelligent assistance
- Improved productivity
Create engaging and valued interactions for customers and employees
Kore.ai enables end-to-end experiences from automated to human assisted. We are the leader in bringing intelligent virtual assistants to life. Leveraging both conversational and generative AI we successfully achieve automated yet human-like engagement with clean handoff to a human when needed.
Greater retention and lifetime value
Drive customers to answers and resolutions faster, saving human talent for more challenging, specific and creative tasks.
- Automate over 80% of customer inquiries
- Award-winning conversational AI, powered by pre-trained LLMs
- 24×7 premium automated omni-channel service and support
- Fine-tune responses using generative AI
Happier customers and agents
Give agents AI-powered virtual assistants to provide real-time answers, coaching and proactively suggest next best actions to agents.
- 20% increase in productivity
- 30% improvement in first-call resolution rates
- 25% increase in CSAT
- Seamless transitions from Intelligent Virtual Assistants to live agent
More focused and productive employees
Make your team more productive with intelligent Virtual Assistants that can discuss questions, mine internal data, and solve problems for employees
- Automate over 80% of common employee inquiries
- Available 24×7, across voice and chat in 135 languages
- Pre-trained HR, recruitment, IT & procurement use cases
- Pre-built integrations with all major ITSM, ERP, and HCM platforms
Improve application engagement
Allow all applications in your technology environment to connect to one another and leverage the power of generative and conversational models.
- Out-of-the-box conversational AI engine added to your applications
- Multilingual global interface across voice and chat
- Enterprise-grade controls to control data access
- Automate over 80% of customer inquiries
Kore.ai’s Global Scale
The Kore.ai Platform
The single platform needed to generate value from AI across business use cases
The Kore.ai Platform eliminates the need to build and maintain the mechanics necessary to leverage AI. It is engineered with safety and responsibility in mind and is agnostic when it comes to models, data, deployment infrastructure and applications. Our no-code development approach and pre-built accelerators make AI accessible to a wider audience. We deliver simplicity, flexibility and control when applying AI.
CX Pre-built Solutions
- BankAssist
- RetailAssist
- HealthAssist
EX Pre-built Solutions
- EVA
- HRAssist
- RecruitAssist
- ITAssist
Pre-built Generative AI Solutions
- Specific Business Tasks
No-code generative AI application platform
- Model Hub
- Prompt Studio
- AI Agents
- RLHF | RLAIF Evaluation Studio
Generative AI Ops Services
- Model Fine-Tuning
- Model Deployment
- Scalable Inferencing
- Model Governance
- Model Insights
- Guardrails
Data Services
- Vector Database
- CRM Integrations
- Data AI Connectors
- Pre-Built API Integrations
- Knowledge Connectors
Platform Services
- Omni Channel
- Multi-Lingual
- Analytics
- Scalability
- Security
- Compliance
- LifeCycle Management
- Collaboration Tools
Commercial and Community Language Models
- Open AI GPT -4
- Anthropic Claude
- Google Gemini
- Mistral 7B/11B
- LLaMA 2
- FLAN-T5
Enterprise Cloud Infrastructure
- Cloud Deployment
- Private VPC Cloud Deployment
- On-Prem Infrastructure
AI Innovators
The most ambitious businesses leading their industries with Kore.ai
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Leverage our open infrastructure, no-code builder tools, LLMs with pre-built use cases, and deep industry application integrations. Discover how various organizations are putting AI to work today.
Products Used
XO Platform
Products Used
XO Platform
Products Used
XO Platform
IT Assist
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Kore.ai Launches GALE to Accelerate Advanced Gen AI Adoption for Enterprises
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
Kore.AI’s new platform GALE helps to advance experimentation with LLMs using no-code tools
CXO’s Move Beyond Experimentation In GenAI Adoption Game
Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
Kore.ai Named A Leader in Conversational AI For Customer Service, Q2 2024 Analyst Evaluation
Kore.ai Named a Leader in The Forrester Wave™ for 2024
Ready to get started?
Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.