Use Case: Fetch Equipment Information

Industry: Manufacturing


  • Employees working in factories spend a notable piece of their time to find specific information from the entire manual of the equipment
  • There is a delay to access the related documents, especially when they do not have to detach remotely


  •’s virtual assistants turn static frequently asked questions (FAQ) text into an intelligent, personalized conversational experience
  • It extracts the FAQs and other vital information directly from the manual
  • The intelligent virtual agent can connect to the ERP system to fetch the product-related information


  • Employee experience gets enhanced as they can access the back-end systems and perform related actions
  • They do not have to take out time from the workday to search relevant documents
Manufacturing Use Case Fetch Equipment Information