Use Case: Place an Order


  • Analysts expect Global eCommerce revenue to grow to $4.2 trillion by 2025, with the user base increasing at a rate of 14% per annum.
  • eCommerce companies face stiff competition and are cautious as the customer now has numerous options to choose from.
  • Simplifying the customer journey in identifying or buying a product is supercritical.


  • The virtual assistants developed on the XO Platform deliver a superior customer experience.
  • Users can get the desired information by typing in simple language; the assistant understands and presents relevant results.
  • They proactively ask questions and provide suggestions to assist customers in their shopping journey.
  • These assistants are omnichannel; businesses can deploy them on 35+ voice and digital channels.

Expected Benefits:

  • Simplifies customer shopping journey by presenting correct information at the right time
  • Generate upsell opportunities with relevant product suggestions