Use Case: Check Balance & Transfer Money

Industry: Banking


  • Transfer funds is a multistep process that involves adding or selecting a payee, selecting an account, checking balance, providing details like how much and when and then initiating the transfer.
  • Doing this multistep process over the phone or on a banking app could be complicated.
  • Banks have made it simple with their new UIs, but the end-users are asking for more intuitive transacting methods.


  • The virtual assistants developed on the XO Platform provide conversational interfaces to perform all your banking transactions.
  • Chat or talk in natural language with virtual assistants to check balance, add a payee and transfer funds.


  • Multifold increase in user experience and the process is made relatively effortless.
  • The time to complete the transaction is down by 60%.
Banking Use Case Check Balance & Transfer Money