Industry Telecom
Challenges:
- Long hold and wait times for a customer to clarify queries related to the new or current plan
- Customer support agents spend a lot of time resolving routine queries
- Reduced customer satisfaction resulting in loss of customer
Solution:
- Intelligent virtual assistants built on the Kore.ai platform can understand the intent of the user and provide the contextual answers in a most effective way
- The virtual assistant proactively updates the customer on the latest recharge plan, bill summary, and suitable offers
- A virtual assistant system for a customer support program can be developed to have an omnichannel presence
Benefits:
- Faster resolution of customer queries
- Significant improvement in customer satisfaction
- Increased revenue and lower operating costs