Use Case: Add/Change a Plan


  • Long hold and wait times for a customer to clarify queries related to the new or current plan
  • Customer support agents spend a lot of time resolving routine queries
  • Reduced customer satisfaction resulting in loss of customer


  • Intelligent virtual assistants built on the platform can understand the intent of the user and provide the contextual answers in a most effective way
  • The virtual assistant proactively updates the customer on the latest recharge plan, bill summary, and suitable offers
  • A virtual assistant system for a customer support program can be developed to have an omnichannel presence


  • Faster resolution of customer queries
  • Significant improvement in customer satisfaction
  • Increased revenue and lower operating costs