Use Case: Loyalty Program

Industry: Travel

Challenges:

• Loyalty programs are a great way to improve customer experience and acquire new customers. But its implementation becomes a challenge
• Often customers aren’t aware or forget the loyalty program and miss the perks offered, diluting the whole purpose of loyalty programs

Solution:

• Travel virtual assistants ensure the user is aware of the loyalty program by notifying at the time of the transaction
• Further, the virtual assistant sends periodic reminders to ensure users are well informed about the loyalty programs, allowing users to redeem the benefits before it expires

Benefits:

• Up to 25 % increase in loyalty program redemption rate, with timely reminders and notifications
• Increased customer advocacy and higher new customer acquisition