Use Case: Cancel an Order


  • Customers prefer online shopping, as it is the most convenient form of shopping.
  • They can place an order, track the status, return/exchange or even cancel the order at their convenience. If any of the mentioned activities are disturbed, they do not hesitate to move on to a different vendor.
  • So, online shopping companies need to streamline every step in buying journey.


  • eCommerce companies deploy interactive virtual assistants to assist the customer in every step, be it buying, exchanging or canceling an order.
  • They perform the tasks and update the user with just verbal or textual commands.
  • The virtual assistants from can communicate with users in 100+ different languages and efficiently perform tasks.

Expected Benefits:

  • Greater convenience to the customer results in returning business
  • It decreases the churn rate by 25%