Use Case: 24×7 User Assistance

Industry: Media & Entertainment

Function: Support


  • Media & Entertainment industry (on-demand services) cannot predict the ideal time when the user consumes their content
  • Many a time, users access their website/apps during odd hours
  • Assisting the users at that time can be a challenge for businesses


  • Virtual assistants are smart and can service customers 24×7 and for 365 days, without requiring downtime.
  • These can intelligently interact with customers during these odd hours and quickly provide an exemplary resolution


  • It results in a 4X improvement in customer experience
  • Engagement with the content will also rise by 35%
Media Use Case 24x7 User Assistance