Use Case: Update Address

Industry: Insurance


  • Updating address is among the top reasons why customers need an agent’s assistance.
  • The latest insurance premium depends on which state the new address is located in and whether the new property is owned or rented.
  • Customers need simple ways to update the address and check if there is any impact on the current insurance.


  • The virtual assistants developed on the XO Platform automate address information collection with easy conversational interfaces.
  • Intelligent assistants understand user requirements, capture information using forms, provide information on impact if any and execute the tasks

Expected Benefits:

  • The solution gets the job done quickly and saves time.
  • Quick and easy self-service improves customer satisfaction