Industry: Telecom
Function: Customer Support
Challenges:
- To stay ahead in the competition, telecom operators often change recharge offers
- Consequently, customers can have questions about the current usage and the new recharge plans
Solution:
- The virtual assistant proactively updates the customer on the latest recharge plans and suitable offers
- It also updates the customers on the pending bill payments, new offers, and status of the current plan
- The virtual assistant can integrate with payment gateways allowing users to recharge conversationally
Benefits:
- The implementation of virtual assistants enable natural conversations with users resulting in better engagement
- Timely updates help customers to avoid the late fee charges. It results in 3X improvement in customer satisfaction
