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Partnering With Businesses to Generate Value from AI
From generative AI applications to RAG/LLM-based search to optimizing experiences, Kore.ai gives you the platform, no-code tools, and solutions to do AI right.
Accelerate the use of generative AI to serve business needs at scale
Generative AI delivers scaled output. This results in increased efficiency, enhanced productivity, and expanded business resources. Kore.ai offers a gen AI application platform that enables companies to harness scaled output across key business use cases for gen AI.
Process@Scale
Increased process automation
Accelerate the optimization of processes by putting genAI agents to work to automate routine tasks and workflows.
Process@Scale
- Claims Processing
- Customer Order Processing
- Inventory Management
- Invoice Generation
- Receivables/Payables Workflow
- Supply Chain Optimization
Content@Scale
Enhanced creativity and content creation
Increase business assets using generative AI to produce new content for creative, technical and business purposes.
Content@Scale
- Marketing Content
- Personalized Campaigns
- Sales Communications
- RFP Responses
- Service Agent Scripts
- Draft Contracts
Document@Scale
Accelerated document discovery
Improve business operations by automatically summarizing data from documents, extracting insights, finding exceptions, reviewing for sentiment, forecasting trends and more.
Documents@Scale
- Email Management
- Social Media Analysis
- Call Transcript Analysis
- Support Ticket Analysis
- Contract Discrepancy Review
- Cash Flow Forecasting
Research@Scale
Enhanced business knowledge
Leverage genAI agents to conduct research, mining large bodies of online content to derive new insights and recommendations.
Research@Scale
- Market Intelligence
- Competitive Reporting
- Regulatory Rule Tracking
- Supply Chain Planning
- Pricing Trend Data
- Product Feature Comparisons
Democratize access to all forms of information for business use
Information is a valuable business asset but is only useful if easily discovered and accessed. One of the most promising use cases for generative AI is search, and Kore.ai’s retrieval augmented generation (RAG) approach is purpose built to understand diverse, siloed content and deliver accurate responses to natural language queries.
Workplace Search
Empowered workers
Help employees find the information they need to excel at their job.
Workplace Search
- Comprehensive and contextual results
- In natural language
- Improved productivity
Website Search
Improved user experience
Make it easy for website visitors to discover the content they are looking for.
Website Search
- Easier information discovery
- Increased engagement
- Longer time on page
Commerce Search
Increased customer engagement
Drive conversions faster by enabling customers to find exactly what they are looking for.
Commerce Search
- Simplified product discovery
- Recommendations
- Options to A/B test
Customer Service Search
Enhanced service strategy
Enable customers to self-serve, finding information quickly and easily.
Customer Service Search
- All answers in one place
- Intelligent assistance
- Improved productivity
Create engaging and valued interactions for customers and employees
Kore.ai enables end-to-end experiences from automated to human assisted. We are the leader in bringing intelligent virtual assistants to life. Leveraging both conversational and generative AI we successfully achieve automated yet human-like engagement with clean handoff to a human when needed.
Customer Experiences
Greater retention and lifetime value
Drive customers to answers and resolutions faster, saving human talent for more challenging, specific and creative tasks.
Customer Experiences
- Automate over 80% of customer inquiries
- Award-winning conversational AI, powered by pre-trained LLMs
- 24×7 premium automated omni-channel service and support
- Fine-tune responses using generative AI
Agent Experiences
Happier customers and agents
Give agents AI-powered virtual assistants to provide real-time answers, coaching and proactively suggest next best actions to agents.
Agent Experiences
- 20% increase in productivity
- 30% improvement in first-call resolution rates
- 25% increase in CSAT
- Seamless transitions from Intelligent Virtual Assistants to live agent
Employee Experiences
More focused and productive employees
Make your team more productive with intelligent Virtual Assistants that can discuss questions, mine internal data, and solve problems for employees
Employee Experiences
- Automate over 80% of common employee inquiries
- Available 24×7, across voice and chat in 135 languages
- Pre-trained HR, recruitment, IT & procurement use cases
- Pre-built integrations with all major ITSM, ERP, and HCM platforms
Application Experiences
Improve application engagement
Allow all applications in your technology environment to connect to one another and leverage the power of generative and conversational models.
Application Experiences
- Out-of-the-box conversational AI engine added to your applications
- Multilingual global interface across voice and chat
- Enterprise-grade controls to control data access
- Automate over 80% of customer inquiries
Our Customers
Trusted by the world’s top brands
Kore.ai’s Global Scale
0
M+
Consumers Served Globally
0
B+
Interactions Optimized Yearly
The Kore.ai Platform
The single platform needed to generate value from AI across business use cases
The Kore.ai Platform eliminates the need to build and maintain the mechanics necessary to leverage AI. It is engineered with safety and responsibility in mind and is agnostic when it comes to models, data, deployment infrastructure and applications. Our no-code development approach and pre-built accelerators make AI accessible to a wider audience. We deliver simplicity, flexibility and control when applying AI.
AI for Service
Customer Experience
- Omni-channel Conversational AI
- AI for Human Agents
- AI Contact Center
AI for Work
Employee Experience
- Knowledge Search & Answers
- Enterprise Assistant
- Workplace AI Agents
AI for Builders
Generative AI App Platform
- Agentic Development
- Prompt Library
- Workflow Templates
- Process Automation Workflows
- Model Hub
- Prompt Studio
- AI Agent Builder
- Evaluation Studio
Gen AI Engines
- Agentic AI Engine
- Kore.ai Proprietary SLMs
- Conversational AI Engine
Core Services
- Integration Framework
- Model Fine Tuning
- Multi-Lingual
- Multimodal
- Guardrails
- Observability
- Analytics
- Security & Compliance
- Connectors
- Actions
Data Sources
- Engineering
- Collaboration
- Documents
- Business
- Support
Channels
- Messengers
- Social
- Web & Mobile
- Email & SMS
- Live Chat
- Voice Assistant
- CCaaS
Models
- +more
Ecosystem
- +more
AI Innovators
Discover how organizations of all sizes use the Kore.ai platform to generate value from AI.
Leaders in Healthcare
Took Kore.ai up on its superior NLP and ML engine with 95% intent recognition accuracy and achieved:
- 3xreduction in response
and wait time - 90%containment
rate - CSATincreases & supercharges
self service adoption rate
Leaders in Financial Services
This financial services leader serving over 200 million accounts in 160 countries brought Kore.ai on board and saw:
- 30%increase in call
containment - 70%reduction in call
wait times - 9M+savings in first 24 months
of implementation
Leaders in Energy
The largest energy supply firm in NA adopted Kore.ai’s ‘no-code’ platform to develop their HR support virtual assistant:
- 90%containment
rate - 7second average
response time - Seamlessintegration with
workplace software
Leaders in Financial Services
This leading multinational investment bank with 78,000 employees worldwide implemented Kore.ai to address IT support challenges:
- Moved all interactions
to the VA - 74%containment
increased - 20%reduced
cost
Leaders in Financial Services
This leading 160 year old European bank replaced its basic chatbots with AI powered virtual assistants and achieved:
- 94%automation
rate - 75%reduction in chats routed
to live agents - 65%increase in chat containment rate – allowing
agents to handle more complex conversations
Leaders in Retail
Multinational car-part dealer chose Kore.ai to tackle thousands of inbound queries through digital and voice assistants in multiple languages:
- Ahead of schedule for both phases
- Doubled the targeted Y1 containment
- Achieved nearly 100% intent recognition
- Increased CSAT by 2 points within weeks
Leaders in Financial Services
This leading Spanish bank brought on Kore.ai to take CSAT to the next level while reducing their agents’ workload:
Within weeks of our implementation we saw CSAT climb; in fact the further the automation rate grew, the happier our customers got. We increased efficiency across our teams and created faster time to value for our business
Head of AI & Cognitive Services
Customers and Analysts
We’ve helped hundreds of global companies
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
Announcements
Kore.ai Debuts RecruitAssist: An Advanced AI Solution for Smarter, Faster, and Inclusive Recruitment
ORLANDO, September 24, 2024 – Kore.ai, a global leader in enterprise generative and conversational AI platform and solutions, today announced the launch…
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Announcements
Kore.ai Launches XO Automation, Contact Center AI Availability in AWS Marketplace
Orlando, FL – September 4, 2024 – Kore.ai, a leader in enterprise conversational and generative AI platform technology, announced today that two…
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Announcements
Kore.ai XO Express Offers Smaller Businesses Easy Access to AI Chatbots and Contact Center Capabilities
New Approach Empowers Business Users to Build AI Solutions Without AI Knowhow & Developer Expertise ORLANDO, Fla., July 30, 2024 — Kore.ai, a…
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News
Kore.ai Announces a Conversational AI Platform for the Midmarket
By Charlie Mitchell July 30, 2024: As Kore.ai announces the launch of XO Express, Charlie Mitchell maps its implications for smaller businesses…
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News
How Does Microsoft’s Contact Center Play Shake up the Industry?
By Scott Clark July 18, 2024: This article by Scott Clark in the CMSWire contextualizes the launch of Microsoft Dynamics 365 Contact…
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Announcements
Kore.ai Launches GALE to Accelerate Advanced Gen AI Adoption for Enterprises
Industry-first Unified GenAI Application Platform cuts the development time across AI application lifecycle up to 50%, accelerating AI business value. ORLANDO, Fla.,…
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News
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
By Charlie Mitchell July 16, 2024: What does the launch of GALE, an “industry-first dedicated generative AI application platform”, mean for the…
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News
Kore.AI’s new platform GALE helps to advance experimentation with LLMs using no-code tools
By Mike Wheatly July 16, 2024: Kore.ai has announced the launch of a new platform called “GALE,” which makes it simple to…
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News
CXO’s Move Beyond Experimentation In GenAI Adoption Game
By Dean DeBiase July 16, 2024: Those are just too many challenges for CXOs, when it comes to GenAI. Tapping and unleashing…
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Announcements
Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
New York, May 30, 2024 – Global digital business services leader Teleperformance today announced that it has been named a platinum partner…
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Kore.ai Named a Leader in The Forrester Wave™ for 2024
Ready to get started?
Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.