Use Case: Read/Change Appointments

Industry: Healthcare


  • Recurring appointments help patients receive better healthcare. But, oftentimes appointments are mismanaged leading to late diagnosis of health issues.
  • Calling the clinic or hospital to reschedule/change appointments is a cumbersome process that consumes a lot of time and manpower.


  • Kore AI’s Virtual Assistants help live agents focus on more important tasks by actively managing appointments without any human intervention.
  • The assistant gives patients an overview of all their appointments so they can plan/change/cancel their next visit in advance.
  • Easily communicates with the patient over SMS, email, and chat.


  • Simplified appointment management for both patients and healthcare providers.
  • Save live agent time for more valuable calls/tasks like emergencies.
  • Keep patients informed about their next appointments for best health outcomes.
  • Guide them to the nearest healthcare center with directions.
  • Offer 24×7 patient care with Kore’s virtual assistants.