Leverage Conversational AI for personalized banking experience.
Banks are modernizing
90% of banking interactions will be automated by 2022 using chatbots
By 2030, more than a billion service tickets will be raised by customer-owned bots
Usage of AI will introduce more than $1 trillion in cost savings by 2030
But banks have challenges to overcome
Unable to Scale
80% of agents busy handling repetitive inquiries that can be automated
Customer Expectations
Customers expect omnichannel, personalised and self serve model
Complex Systems
Core banking systems are complex to integrate with new technology
Scarce Resources
Training and maintaining new technology takes time and specialized resources
Losing CX Game
Stiff competition from Fintech companies offering superior CX
Kore’s Intelligent Virtual Assistant for Banking
Simplify modern banking with conversational AI
BankAssist is your omnichannel, personalized customer engagement platform. Built on Kore’s conversational AI technology, it inherits platform capabilities to deliver data driven, personalized, conversational banking experience through a wide range of voice and text channels.
It is pre-trained with 100+ retail banking use cases to handle over 80% frequently asked queries, transactions and requests.
Designed to serve modern banking needs
Omnichannel
Provide “Always On” seamless interactions on 30+ preferred voice and text channels
Domain Trained
Deploy 100+ pre-trained retail banking use cases and automations to get a quick start
No code
Empower non-technical persons to manage and administer using business-friendly interface
Customizable
Configure the assistant to meet the bank’s needs and customize it as per the brand
OOTB Integrations
One click integration with core banking systems such as Finastra, FIS, J&H, and support for 19 languages
Proactive Notifications
Realtime analytics, trends, and just in time personalized financial notifications
100+ Pre-trained Banking Use Cases
Business users can easily manage and modify the usecases through as easy to use workbench
100+ Pre-trained Banking Use Cases
BankAssist – the interactive interface is intuitive and supports voice, text, and IVR channels
Check Balance
- View account balances
- Check available funds
- Check affordability
Report Lost Card
- Balance/withdrawal
- Deposit
- Overdraft/over limit
- Payment due
Bill Payment
- Pay/schedule a bill
- Add a new biller
- Sign up for an e-bill
- Set up a recurring bill pay
Transactions & Spending
- View transactions
- Get account statement
- View spending by category
- Set budgets & saving goals
P2P Transfer
- Make/request/schedule/split payment
- Set recurring payment
- Add new payee
- Modify payee
Find a Branch/ATM
- Locate ATM
- Locate Branch
BankAssist is Different
Speed to Market
Go-live in just 7 weeks
Benefits that Conversational Banking Offers
Trusted by the leaders in banking
4
Top banks leverage our conversational AI technology
50M
Banking consumers interact with conversational banking
90%
Containment rate freeing up top agents for high value support
Our customers say…
“Kore’s platform is business user as well as developer friendly. You build it once, customise it as needed, and deploy it on any channels of your choice without additional effort from your developers. It comes with prebuilt, preloaded taxonomy and synonyms so that your amount of effort spent on NLP tuning is minimal because Kore platform does it for you. ”
~ Saima Shafiq – VP Cognitive AI Enterprise CoE
Easy to use, Integration capabilities, support for multiple channels and languages, seamless agent transfer and usage insights were the key aspects for selecting a conversational aI platform.
~ Kamal Parasuram – Manager Automation
Start building your loyal customer base, today!
Excited to Further Explore BankAssist?
Check out these helpful resources or reach out so we can talk about how your business can benefit from virtual assistants built on the Kore platform.
