Bank Smarter
Empower customers to self-serve with what they need, when they need it with an AI-first omnichannel conversational assistant
BANKASSIST
Experience Matters
A well-designed conversational AI solution enables great customer experiences by using natural language processing (NLP) to accurately understand and efficiently respond to sophisticated conversations in voice or digital channels. A great customer experience leads to great business outcomes in the form of customer loyalty, more business and cost saving.
25% Increase
In channel containment
30% Decrease
In call processing times
1M+ Customer Sessions Per Month
With several large banks
200+ Pre-Built Use Cases
Check Balance
View account balances
View available funds
Check affordability
External accounts
Transfer Money
Internal transfer
External transfer
Schedule/Recurring transfer
Payment
Pay/Schedule a bill
Add a new biller
Sign up for an e-bill
Sign up for auto pay
Set up a recurring bill pay
P2P Transfer
Make/Request/Schedule/Split payment
Set recurring payment
Add new payee
Modify payee
Transaction & Spending
View transactions
Get account statements
View spending
Set budgets & saving goals
Account Details
View/modify user profile details
View account details
Report card lost/stolen
Reward points
Alert Set Up
Balance/withdrawal
Deposit
Overdraft/over limit
Payment Due
Card purchase greater than 5X
Other
Bank/branch/ATM locations
RM information
PIN reset
Payment deferral request
Secure messaging
Feedback
AI-FIRST
Banking Intelligence
out of the box
BankAssist automates and humanizes customer interactions on voice and digital channels, delivering 200+ pre-built retail banking workflows
omnichannel
Provide a Consistent Experience
across any channel
Empower customers to enjoy their banking services anytime, anywhere, on their preferred channel – one assistant across SMS, voice, web, IVR, email and more.
Increase your live agent efficiency with BankAssist guiding the service interaction.
INTEGRATIONS
Work Seamlessly
with your vendor ecosystem
Connect to the vendor of your choice by using pre-built integrations with the most commonly used banks, cards, payment ecosystems and live chat solutions. And forget vendor lock-in – you can easily switch providers whenever you desire.
DEPLOYMENT
Multiple Deployment Models
that fit your business needs
BankAssist offers flexible on-premise, cloud-based, or hybrid cloud deployment options giving you full control of your data and operations
3,000+ Banking Terms
Synonyms, Traits, Patterns
200+ Transactions
True self-service
30+ Channels
Omnichannel banking
25+ Languages
English, Spanish, Japanese, German +++
45+ Integrations
Plug-and-play core banking systems
24/7 On-demand
Banking and support for customers
ANALYTICS
Understand Your Customers
like never before
Learn from every touchpoint in the customer journey. BankAssist provides sentiment analysis, conversational logs and interaction analytics to fine-tune the customer experience
WORKBENCH
Simple Configuration
the business team can handle
BankAssist ‘No-code’ workbench enables easy configuration and deployment of customer segments, branding and workflows without involving IT resources
