Empower customers to self-serve with what they need, when they need it with an AI-first omnichannel conversational assistant
A well-designed conversational AI solution enables great customer experiences by using natural language processing (NLP) to accurately understand and efficiently respond to sophisticated conversations in voice or digital channels. A great customer experience leads to great business outcomes in the form of customer loyalty, more business and cost-saving.
In channel containment
In call processing times
With several large banks
View account balances
View available funds
Pay/Schedule a bill
Add a new biller
Sign up for an e-bill
Sign up for auto pay
Set up a recurring bill pay
Set recurring payment
Add new payee
Get account statements
Set budgets & saving goals
View/modify user profile details
View account details
Report card lost/stolen
Card purchase greater than 5X
Payment deferral request
BankAssist automates and humanizes customer interactions on voice and digital channels, delivering 200+ pre-built retail banking workflows.
Empower customers to enjoy their banking services anytime, anywhere, on their preferred channel – one assistant across SMS, voice, web, IVR, email and more.
Increase your live agent efficiency with BankAssist guiding the service interaction.
Connect to the vendor of your choice by using pre-built integrations with the most commonly used banks, cards, payment ecosystems and live chat solutions. And forget vendor lock-in – you can easily switch providers whenever you desire.
Synonyms, Traits, Patterns
English, Spanish, Japanese, German +++
Plug-and-play core banking systems
Banking and support for customers
Learn from every touchpoint in the customer journey. BankAssist provides sentiment analysis, conversational logs and interaction analytics to fine-tune the customer experience.