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Conversational Banking
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Elevate Customer Experience through Conversational Banking

Leverage Conversational AI for omnichannel personalized banking experience.

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Omnichannel Banking Solution

Banks are Modernizing

90% of banking interactions will be automated by 2022 using chatbots

By 2030, more than a billion service tickets will be raised by customer-owned bots

Use of AI will result in $1 trillion in cost savings by 2030

But There are Challenges to Overcome

Banking and digital transformation

Scalability

Ability to respond to dynamic surges in support calls during emergencies

Call center agent training challenges in banking

Training

Costlier and time consuming training for the agents

Omnichannel customer experience

Channels

Ability to interact with customers through a variety of digital channels

Challenges of digital transformation In banking

IT Resources

Ability to build or maintain new age technology solutions

Digital self service for banking transactions

Self-service

Ability to provide personalized guidance

Intelligent Virtual Assistant for Banking

BankAssist is the intelligent virtual assistant built on the Kore virtual assistant platform. It inherits Kore’s Conversational AI capabilities to deliver a data-driven, personalized, conversational banking experience through a wide range of voice and text channels.

It is pre-trained with 100+ retail banking use cases to handle most of the regular customer queries, transactions, and requests.

Designed for Modern Banking Customers

Customizable

Configure the assistant to meet the bank’s needs and customize as per the brand

Domain Trained

Deploy 100+ pre-trained retail banking use cases or workflows to get a quick start

Omnichannel

Provide “Always On” seamless interactions on 30+ preferred voice and text channels

Proactive Notifications

Offer self-service and personalized financial recommendations to every user

Automation

Streamline and accelerate the service requests with automation which is purpose-built for banking

Low Code

Prebuilt banking workflows and business-friendly tools to manage and expand offerings

Pre-trained Banking Use Cases

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Check Balance

  • View checking, savings, & loans
  • View account balances
  • View available funds
  • Check affordability

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Alert Set Up

  • Balance/withdrawal
  • Deposit
  • Overdraft/over limit
  • Payment due

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Bill Payment

  • Pay/schedule a bill
  • Add a new biller
  • Sign up for an e-bill
  • Set up a recurring bill pay

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Transactions & Spending

  • View transactions
  • Get account statement
  • View spending by major categories
  • Set budgets & savings goals

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Account Details

  • View/modify user profile details
  • View account details
  • Report lost/stolen card
  • Check reward points

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P2P Transfer

  • Make/request/schedule/split payment
  • Set recurring payment
  • Add new payee
  • Modify payee

The BankAssist Difference

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Expandable Platform

Kore’s unified platform approach brings all of the intelligent technologies you need to deliver rich, fast, and easy to use solutions through diverse channels (SMS, Conversational IVR, WhatsApp, Alexa, Etc) in one unified platform.

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Superior NLP

Kore’s Conversational IVR is built on 3 NLP engines – machine learning, foundational meaning and a knowledge graph – that understand, manage and lead conversations to deliver higher automation rates with superior accuracy.

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Pre-built Integrations

BankAssist offers comprehensive capabilities to integrate with the top financial software solutions such as Finastra, Finserv, Yodlee, FIS, and more.

Speed to Market

Go-live in just 4 weeks

BankAssist supports hybrid deployment on IVR, Web, SMS, and Mobile channels in as little as 4 weeks.

Conversational AI in Banking

Enjoy the Benefits of Conversational Banking

Here are just a few of the many things BankAssist can do for you.

Benefits of conversational Chatbots for Banking Industry

Trusted by the Banking Leaders

4

Top banks leveraging our Conversational AI technology

50M

Customers interact with banking assistants to perform day-to-day transactions

90%

Containment rate freeing up top agents for high value customer support

Enhance Your Digital Banking Offerings with BankAssist

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Excited to Further Explore BankAssist?

These resources can tell you how to benefit from BankAssist. Prefer reaching out to us? Click here.

Conversational Chatbot Use Cases for Banking

Riding the Digital Wave to Conversational Banking

Top Use Cases for AI enabled Chatbots in Banking

AI-rich Virtual Assistants to Unleash Digital Banking

Virtual Banking Assistant Video

Kore.ai Virtual Assistant for Banking

Conversational Banking Webinar

How Chatbots Modernize Banks

Frequently Asked Questions
How do kore.ai solutions project customer data
How much coding is required to use the solutions?
How easy is it for me to make changes once I have deployed a solution?
How are the solutions trained?
What hosting and deployment options are available?
What ongoing support services are available?
How do kore.ai solutions project customer data

Kore.ai uses the latest cipher suites to encrypt all the data during transfer between its client channels and the server. Application data at rest is encrypted using FIPS 140-2 recommended AES-265-CBC algorithms. On the cloud, HSM managed cryptographic keys are used for encryption. Kore.ai implements standard encryption best practices like using 16-byte random initialization vectors (IV), 2 – key method, key rotation, and followed secure software development life cycle and external penetration testing process as per industry standards.

How much coding is required to use the solutions?

Depending on which service providers you use for your banking products, little to no hard coding is required to get you up and running on the solution. The solution WorkBench is an easy to use tool that non technologically savvy users can use to configure the Assistant, add FAQs, modify assistant responses, and set all of your branding requirements and ongoing marketing programs.

How easy is it for me to make changes once I have deployed a solution?

Making changes in the Banking Assistant and deploying the solution is a matter of a few clicks. Changes to configurations, assistant responses, branding, and marketing are made and tested through the Solution WorkBench and then deployed into production. There is no need for a technology release, your Administrator can promote items to production at any time.

How are the solutions trained?

Our training methodologies are powered by 3 proprietary engines (Machine Learning, Fundamental Meaning, and Ontology Knowledge Graph) resulting in smarter assistants. In addition, our banking assistant understands customer sentiments, can easily switch between different contexts, and even engages in small-talk making it a human-like banking experience, just as your agents would provide.

What hosting and deployment options are available?

Kore.ai’s Platform can be hosted in the Cloud, On-premise, or in a mixed (Hybrid) environment. For a Kore.ai cloud-based deployment, the Kore.ai Bots Platform operates on Amazon Web Services (AWS) cloud infrastructure, though we’ve also proven deployment on Microsoft Azure for specific customers.

What ongoing support services are available?

Kore.ai offers various support services. Kore.ai support staff can train your team to manage your Banking Assistant through the WorkBench or the Customer Service team at Kore.ai can manage the assistant for you.

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