- Lost cards and transaction disputes are among the top categories of calls agents deal with.
- Panicked customers prefer talking to an agent instead of going through the bank’s online interfaces to report a lost or stolen card.
- During this stressful event, any adverse experience such as a long call wait time or confusing IVR menu options puts customers off.
- Agents spend significant time handling these routine queries.
- Kore.ai XO Platform’s conversational IVR capabilities help engage/converse with customers in the most natural way reducing the need to talk to real agents.
- The solution seamlessly integrates with popular banking and enterprise systems.
- Efficiently and instantly handle scenarios like lost card, immediately offer verification on last few transactions, raise a dispute, temporary card block, card replacement, address change, etc.
- Instant response to the customer without confusing menu structure or long wait times.
- Reduced load on the contact center.