Use Case: Diagnosis for Appointment

Industry: Healthcare


  • Patients are greeted with heavy paperwork before consultations to determine the cause of their visit. The process is highly time-consuming and inefficient.
  • Without pre-diagnosis, a lot of patients often make unnecessary visits to the hospital


  • Healthcare virtual assistant built on’s XO platform engages with patients to determine and pre-diagnose the patient’s problem.
  • By smartly capturing patient symptoms, the virtual assistants suggest the next best actions including suggesting the relevant type of doctors/specialists and booking appointments for them on your behalf.
  • Easily communicates with the patient over SMS, email, and chat.


  • Easily pre-diagnose patient condition with suggested next best action
  • Saves time for both patient and provider
  • Collect information and history prefilled digitally by the patient