4.6m
support minutes handled via AI (in 2024)
70%
resolution rate for support inquiries
40%
fewer tickets hitting your queue
Pre-built Applications
Ready-to-deploy applications across industries and functions.
Application Accelerators
Leverage pre-built AI agents, templates, and integrations from the Kore.ai Marketplace.
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Pre-built App | AI for IT
Lower enterprise IT support costs while improving experience
AI that resolves IT issues, not just raises a ticket
Resolve incidents, reduce ticket volume, and deliver 24/7 IT support with AI for IT.
IT requests shouldn't pull employees away from their work. Handle them end-to-end with AI, so employees get unblocked, get access, and get back to work.
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Solve IT support use cases
The Kore.ai Agent Platform leverages agentic capabilities to integrate with enterprise systems for tasks like ticket resolution, system access requests, and IT support. AI agents and agentic apps help streamline operations, enhance support, and improve efficiency at scale.
Most AI tools for IT handle structured, repeatable requests. But enterprise IT teams spend more time on exceptions, dependencies, and cross-system workflows. AI for IT is built to handle both, without breaking the flow.
Use Cases
IT Self-Service
View Tickets
Escalate Tickets
Resolve Tickets
Create Incidents
View or Add Comments to Tickets
Check Application Health
View Related Outages
View Related KB Items
Request Equipment
View All Requests
Escalate Request
Resolve Request
Reset Passwords
Unlock Accounts
Search IT Domain Knowledge
Manager View Requests
IT Help Desk
Memorize Last Tickets
Triage Tickets
Agent Transfer
Agent Assistance
Admin Control
Define Business Rules
Run Simulations
Broadcast Notifications
Admin Dashboards
AI for IT
Workspace Search
AI Agent Marketplace
Custom AI Agent
Intelligent Orchestrator
Channels
Chat
Social
Messenger
Web
Mobile
Email
SMS
Voice
Kore.ai Agent Platform
AI Services
Data Services
Core Services
No-Code Tools
Compliance
Integrations
Service Management
Identity and Access Management
Hardware Asset Management
Incident Management
What’s Holding Your Retail Establishment Back?
Limited Self-Service
Customers prefer self-service for finding products, checking orders, and returns; without it, transactions slow and support teams are strained.
Lack of Personalization
Customers expect personalized experiences, and failing to provide tailored recommendations risks loyalty and engagement.
Slow Response Times
Customers expect fast service, and delays frustrate them while straining employees and impacting satisfaction.
Insufficient Information
In-store employees lack real-time access to product info, inventory, and customer preferences, limiting efficient, personalized service.
Pre-built App | AI for IT
Accelerate IT support with AI agents
Reduce IT workload with AI automation that speeds up resolutions. Enhance employee satisfaction while ensuring seamless and efficient support operations leveraging AI agents.
Streamline service management
Deliver faster resolutions while reducing IT overheads with AI agents integrated with ServiceNow, SharePoint, and Zendesk to automate request handling, knowledge discovery, and ticket management.
Support self-service
Encourage employees to resolve IT issues independently through AI-driven conversations, reducing support workload.
Search knowledge
Assist employees to retrieve solutions to their IT issues on their own for faster resolution and efficiency.
Manage tickets
Enable your employees to submit, track, and resolve tickets using automation, reducing delays and misrouted requests.
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Automate access management
Improve security and streamline access management with AI agents connected with Okta, Microsoft Entra ID, and Google Workspace to automate authentication and approvals, minimizing IT intervention.
Reset passwords
Allow employees to reset passwords securely via AI-powered authentication, reducing IT support team’s workload.
Unlock accounts
Instantly verify your employees’ identities and securely restore their accounts, minimizing downtime without IT intervention.
Approve requests
Accelerate access approvals from managers with AI-driven notifications, ensuring seamless and secure workflows.
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Optimize hardware management
Simplify hardware requests and asset management with AI agents integrated with ServiceNow, Freshservice, Ivanti, and Splunk to improve tracking, reduce delays, and enhance efficiency.
Submit device requests
Enable employees to automate device requests and tracking, reducing delays and errors.
Facilitate device returns
Equip employees with an AI-powered guide for return processes, ensuring smooth tracking and recovery.
Monitor device health
Empower IT teams to analyze device performance with AI, preventing issues proactively.
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Improve incident response
Strengthen IT security and response times with AI agents integrated with Sophos, Statuspage, and Microsoft Defender to automate alerts, track incidents, and improve risk mitigation.
Notify outages
Inform employees of outages with AI-driven alerts, improving response and readiness.
Track incidents
Help IT teams categorize, escalate, and resolve incidents faster with AI automation.
Detect threats
Catch anomalies and inform employees instantly, enhancing security and response times.
Talk to an expert
Streamline service management
Deliver faster resolutions while reducing IT overheads with AI agents integrated with ServiceNow, SharePoint, and Zendesk to automate request handling, knowledge discovery, and ticket management.
Support self-service
Encourage employees to resolve IT issues independently through AI-driven conversations, reducing support workload.
Search knowledge
Assist employees to retrieve solutions to their IT issues on their own for faster resolution and efficiency.
Manage tickets
Enable your employees to submit, track, and resolve tickets using automation, reducing delays and misrouted requests.
Automate access management
Bring all the access related steps together into a cohesive workflow, ensuring that access requests are not just initiated, but completed accurately and securely, without introducing delays or additional coordination overhead.
Reset passwords
Allow employees to reset passwords securely via AI-powered authentication, reducing IT support team’s workload.
Unlock accounts
Instantly verify your employees’ identities and securely restore their accounts, minimizing downtime without IT intervention.
Approve requests
Accelerate access approvals from managers with AI-driven notifications, ensuring seamless and secure workflows.
Optimize hardware management
Orchestrate all the interactions end-to-end, ensuring that requests move seamlessly from initiation to fulfillment, with full visibility for employees, managers and IT teams.
Submit device requests
Enable employees to automate device requests and tracking, reducing delays and errors.
Facilitate device returns
Equip employees with an AI-powered guide for return processes, ensuring smooth tracking and recovery.
Monitor device health
Empower IT teams to analyze device performance with AI, preventing issues proactively.
Improve incident response
Enable automated incident workflows that integrate detection, communication, and resolution steps, helping IT teams reduce response times while maintaining control over complex scenarios.
Notify outages
Inform employees of outages with AI-driven alerts, improving response and readiness.
Track incidents
Help IT teams categorize, escalate, and resolve incidents faster with AI automation.
Detect threats
Catch anomalies and inform employees instantly, enhancing security and response times.
Upgrade IT help desk support
Enhance your IT support with AI agents that automate ticket routing, generate insights from past incidents, and proactively notify employees by integrating tools like Jira, Zendesk, Service Now, and more. Reduce IT workload, speed up issue resolution, and enable teams to focus on high-priority tasks.
AI-driven agent coaching
Provide real-time guidance to IT agents, improving response accuracy and reducing resolution times for complex support issues.
Seamless agent handoff
Transfer conversations to human agents with complete context, allowing faster resolutions while minimizing employee wait times.
AI-powered call summarization
Generate concise call summaries, helping IT teams stay organized, retrieve key insights quickly, and improve response efficiency.
Smart tickets analysis
Analyze tickets, generate insights, and recommend self-serve content or coach agents for faster issue resolution.
Analyze tickets, generate insights, and recommend self-serve content or coach helpdesk agents for faster issue resolution.
Customize IT alerts
Send real-time alerts on outages and critical incidents, improving communication and reducing excessive IT queries.
Omnichannel AI support
Deliver consistent support across multiple channels, enabling employees to get help anytime, anywhere, while reducing IT workload and improving satisfaction.
Provide a consistent, context-aware experience across all channels, ensuring that support remains seamless regardless of where interactions begin.
Customize AI agents
Use pre-built or custom-designed AI agents and workflows with the no-code or low-code solution, enabling your team to automate IT support quickly.
Orchestrated AI assistance
Access multiple AI agents and integrations from a single AI solution, streamlining IT support by delivering instant assistance without switching platforms or systems.
Coordinate actions across multiple systems and workflows in real time, enabling true end-to-end execution rather than isolated task automation.
End-to-end IT support
Simplify IT support with one unified AI solution that connects your employees with AI and human agents to receive instant and context-aware help.
From simple requests to complex scenarios, ensure continuity of execution without breaking the user experience or requiring manual intervention.