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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Place an Order

Industry Retail


Challenges:
  • Analysts expect Global eCommerce revenue to grow to $4.2 trillion by 2025, with the user base increasing at a rate of 14% per annum.
  • eCommerce companies face stiff competition and are cautious as the customer now has numerous options to choose from.
  • Simplifying the customer journey in identifying or buying a product is supercritical.
Solution:
  • The virtual assistants developed on the Kore.ai XO Platform deliver a superior customer experience.
  • Users can get the desired information by typing in simple language; the assistant understands and presents relevant results.
  • They proactively ask questions and provide suggestions to assist customers in their shopping journey.
  • These assistants are omnichannel; businesses can deploy them on 35+ voice and digital channels.
Expected Benefits:
  • Simplifies customer shopping journey by presenting correct information at the right time
  • Generate upsell opportunities with relevant product suggestions
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