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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Add/Change a Plan

Industry Telecom


Challenges:
  • Long hold and wait times for a customer to clarify queries related to the new or current plan
  • Customer support agents spend a lot of time resolving routine queries
  • Reduced customer satisfaction resulting in loss of customer
Solution:
  • Intelligent virtual assistants built on the Kore.ai platform can understand the intent of the user and provide the contextual answers in a most effective way
  • The virtual assistant proactively updates the customer on the latest recharge plan, bill summary, and suitable offers
  • A virtual assistant system for a customer support program can be developed to have an omnichannel presence
Benefits:
  • Faster resolution of customer queries
  • Significant improvement in customer satisfaction
  • Increased revenue and lower operating costs
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