Industry Telecom
Challenges:
- Customers often forget or miss the due date for payment of telephone bills
- Inability to pay bills on time lead to disconnection of services and poor customer experience
- Connecting with a live agent for understanding the payment related queries often delay the overall process
Solution:
- Using the Kore.ai XO Platform, businesses can develop and train virtual assistants that can handle and resolve payment related requests in an efficient manner
- The virtual assistants swiftly help customers to find the required information conversationally
Benefits:
- No waiting time for the customer and hassle-free experience
- Speed up the payment process by 5X
- Enhanced and improved customer experience