Industry Media & Entertainment
Challenges:
- Media & Entertainment industry (on-demand services) cannot predict the ideal time when the user consumes their content
- Many a time, users access their website/apps during odd hours
- Assisting the users at that time can be a challenge for businesses
Solution:
- Virtual assistants are smart and can service customers 24×7 and for 365 days, without requiring downtime.
- These can intelligently interact with customers during these odd hours and quickly provide an exemplary resolution
Benefits:
- It results in a 4X improvement in customer experience
- Engagement with the content will also rise by 35%
