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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Get a Quote

Industry Insurance


Challenges:
  • Get a quote accounts for one of the top queries customers reach to insurance agents.
  • Customers interact with multiple insurance vendors to analyze the offerings and find the best quote. Companies must provide every possible information that customer need and when they need it. .
  • Providing a competitive quote without collecting and analyzing customer information is quite challenging for insurance companies. Capturing this information is cumbersome and asks for manual efforts.
Solution:
  • Kore.ai XO Platform’s conversational capabilities enable insurance companies to interact with customers in the most natural way to provide information and to capture customer requirements.
  • It also offers rich UI elements, including forms, drop-down lists, etc. to make the information collection easy.
  • The virtual assistant interfaces with backend business engines to revert back with a quote.
Expected Benefits:
  • Automation of information collection and quote generation simplifies customer and employee efforts significantly.
  • 24 x 7, faster responses improve customer satisfaction bigtime.
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