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Simplified Customer Support and Agent Workflows for Telecom

Drive CSAT and revenue opportunities to new heights with intelligent virtual assistants and contact center automation seamlessly on voice and digital channels in just a matter of weeks.

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Telecom
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Instant FAQs with Your Own Data
Leverage your own internal documentation to address critical customer and employee FAQs.
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Customer Account Management
Enable your customers to make changes to their payment options, addresses, and products.
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Personalized Up-Sell/Cross-Sell
Increase revenue opportunities by giving customers their own shopping assistant that guides them to new products and services.
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Consistent Live Agent Experiences
Ensure timely 1:1 live agent support is available if the need arises on all digital and voice channels.
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AI-Native Contact Center
Deploy a next-generation contact center solution that focuses on intelligent routing, pre-configured integrations, and intuitive agent management capabilities.
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Transform Agents with Intelligent Coaching
Provide your contact center agents with real-time improvement tips and next-best actions to accelerate their development.

Resources from Customers, the Industry, and Us

RetailAssist Solution Brief

How to Create Delightful CX Experiences with AI

Discover how you can create intuitive, impactful experiences for your customers in this report.

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Rethink Your Agent Support Strategy

Rethink Your Agent Support Strategy!

This report reveals the stark contrast between agent expectations and the reality within the contact center landscape.

Check Out the report
Blog Enable Your Workforce

Learn How AI is Bringing Value to Telecom

Read about how conversational AI continues to disrupt the telecommunications industry.

Read the Whitepaper

Customers and Analysts

We’ve helped hundreds of global companies

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.

Customer Case Studies
Analyst Recognition
Gartner peer insights

Architect

Speed To Market Your Customer Experience With Kore’s Conversational Bot Platform.

Overall we are pleased with Kore as a platform has to offer at enterprise level. It has overall life cycle from Bot concept, Build, Integrate, Test, Production & Analytics. NLP engine wise it has 3 different engines complementing each other allowing some street smartness with patterns to solve some complex scenarios.

Information Technology

Telecommunication

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Gartner peer insights

Principal Product Manager

Support Bot is Helping Save 100’s of Support Hours per Quarter

We’ve been able to drive significant business value since deploying our Kore.ai built employee support Slack bot. Using the bot, we are saving hundreds of support hours per quarter across multiple business areas (IT, Finance and HR).

Product

Media

Gartner peer insights

Program Manager

KORE Chatbot Is A Great Product And Is On A Runway For A High Flight

At our customer we went live with HR and IT BOT. Usage has increased over a period of time which is a good sign for user adoption and system efficiency.

Project and Portfolio Management

Healthcare and Biotech

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Stacy Pelletier

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. With HR Assist, Enbridge achieved 90% efficiency by automating routine tasks and improved its response times by 2.5x. The virtual assistant handles 900+ complex queries every month with zero human intervention.

HR Digital Enablement

Energy

Extraordinary Experiences Across Telecom

Read our customer success stories

More Features

Telecom

Easier Access for Your Employees

Facilitate your teams with instant account unlocks, guided password resets, and plan ahead with pro-active app health checks and notifications about outages and service disruptions.

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Manage Incidents Efficiently

Streamline the process of reporting and escalating incidents to the right people for faster resolutions. Get your teams on the same page and transfer to live agents for faster service.

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Supercharge Your Call Center Agents

Deploy a intelligent virtual assistant just for your agents that can provide real-time insights, next-best actions, and post-call summarization with ease.

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Intuitive Time-Off Management

Simplify time off management at scale for everyone in your organization. Help your teams with leave balances, holiday calendars, approvals and get intelligent suggestions when applying for time off.

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Automate Onboarding

Remove organizational silos with seamless onboarding. Equip new employees with the right information to help them navigate your organization better. Get feedback about processes and get ideas for improvement.

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Deliver accessible self service

Troubleshoot problems without tech support, tickets or long wait times. Get answers from knowledge bases, articles, FAQs, guides, etc., and help employees with accurate resolutions.

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Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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Explore the Kore.ai Agent Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.

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AI for Everyone

Integrated, simple pricing
with no hidden fees.

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