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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Find a Store

Industry Telecom


Challenges:
  • Customers need to spend a significant amount of time collecting basic information about the nearest store
  • Contact center agents are overburdened in resolving simple and repetitive queries
Solution:
  • An intelligent voice and digital virtual assistant is available 24X7 and handles the customer queries related to the product, store, or offerings
  • Such assistants engage in proactive conversations to understand customer needs and provide meaningful information in a given context
  • An intelligent virtual assistant leverages the past order history of the customer and recommend the nearest store based on past buying pattern of different products from the store
Benefits:
  • Improved customer satisfaction with enhanced customer service
  • Increased revenue with lower operating costs
  • Higher net promoter score with exceptional customer experience
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