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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Activate a Phone

Industry Telecom


Challenges:
  • Telecom services providers receive millions of technical support requests every day for the issues related to the activation of services over the phone
  • Long waiting time for customers to connect with contact center agents for addressing their queries
  • Higher operating costs for contact centers with a large number of technical support resources
Solution:
  • Offer automated first-line technical support using AI-powered virtual assistants
  • Multilingual virtual assistants built on the Kore.ai platform can accurately understand and identify the user intent and context
  • Deploy intelligent virtual assistants across voice and digital channels to offer 24*7 customer support service
Benefits:
  • Reduced operating costs and escalation calls with improved customer service
  • Higher customer satisfaction with personalized customer experience
  • Expand business opportunities and revenue by turning an unhappy customer into a loyal customer
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