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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Modify an Order

Industry Retail


Challenges:
  • The best part of online shopping is the customer will have complete control over the activities. They can place an order, track, modify or even cancel it.
  • Customers ask for comfort at every stage and do not appreciate any sort of inconvenience.
Solution:
  • The virtual assistants let customers perform every transaction they want, including modifying the order.
  • Inform the assistant and it changes the order and updates the backend system accordingly.
Expected Benefits:
  • Increases the customer loyalty
  • Helps in achieving better brand value
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