Industry Retail
Challenges:
- Online deliveries typically take 1-7 days, depending on the product seller and delivery location. Meanwhile, customers want to check the status of the order.
- To check, they have to navigate through the eCommerce apps or websites and in some cases, they pick the transit ID and check it on the delivery partner’s website.
- It consumes lots of time and leads to customer frustration.
Solution:
- The virtual assistants integrate with the eCommerce systems and dynamically capture the order information.
Users can ask the assistants with simple utterances then the assistant presents the information with rich UI elements. - The assistants from Kore.ai allows businesses to set alerts and remind customer regularly.
Expected Benefits:
- Greater convenience to the customer results in returning business
- It decreases the churn rate by 25%