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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Cancel an Order

Industry Retail


Challenges:
  • Customers prefer online shopping, as it is the most convenient form of shopping.
  • They can place an order, track the status, return/exchange or even cancel the order at their convenience. If any of the mentioned activities are disturbed, they do not hesitate to move on to a different vendor.
  • So, online shopping companies need to streamline every step in buying journey.
Solution:
  • eCommerce companies deploy interactive virtual assistants to assist the customer in every step, be it buying, exchanging or canceling an order.
  • They perform the tasks and update the user with just verbal or textual commands.
  • The virtual assistants from Kore.ai can communicate with users in 100+ different languages and efficiently perform tasks.
Expected Benefits:
  • Greater convenience to the customer results in returning business
  • It decreases the churn rate by 25%
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