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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Machine Maintenance Alerts

Industry Manufacturing


Challenges:
  • To stay ahead in the competition, telecom operators often change recharge offers
  • Consequently, customers can have questions about the current usage and the new recharge plans
Solution:
  • The virtual assistant proactively updates the customer on the latest recharge plans and suitable offers
  • It also updates the customers on the pending bill payments, new offers, and status of the current plan
  • The virtual assistant can integrate with payment gateways allowing users to recharge conversationally
Benefits:
  • The implementation of virtual assistants enable natural conversations with users resulting in better engagement
  • Timely updates help customers to avoid the late fee charges. It results in 3X improvement in customer satisfaction
Request a Demo
Manufacturing Use Case Machine Maintenance Alerts
Use Cases Home
Fetch Equipment Information
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