Use Case: Fetch Equipment Information

Challenges:

• Employees working in factories spend a notable piece of their time to find specific information from the entire manual of the equipment
• There is a delay to access the related documents, especially when they do not have to detach remotely

Solution:

• Kore.ai’s virtual assistants turn static frequently asked questions (FAQ) text into an intelligent, personalized conversational experience
• It extracts the FAQs and other vital information directly from the manual
• The intelligent virtual agent can connect to the ERP system to fetch the product-related information

Benefits:

• Employee experience gets enhanced as they can access the back-end systems and perform related actions
• They do not have to take out time from the workday to search relevant documents