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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Make a Payment

Industry Insurance


Challenges:
  • Customers often forget the insurance premium date and the final payment amount.
  • They struggle to identify the document or try reaching out to support agents for assistance.
  • The payment portals also ask for too many details from the customer while making a payment, resulting in a poor user experience.
Solution:
  • The intelligent virtual assistants powered by the Kore.ai XO Platform proactively remind users of renewal timelines and the premium amount.
  • It remembers user information payment details and facilitates users to make payments, set auto-pay directly through the chat interface.
  • These assistants seamlessly integrate with enterprise systems, process the payments, update the records and share the receipts with the end-user.
Expected Benefits:
  • It increases the on-time payment rate significantly.
  • Users will never miss a due date
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