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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Add a Driver

Industry Insurance


Challenges:
  • Adding or removing a secondary driver and similar simple yet information-heavy queries take huge time for a live agent.
  • Collecting information, verifying the details, and updating the system could take anywhere between 15-20 mins per query.
  • Customers want simple and easy ways to manage their profiles and get answers to their questions.
Solution:
  • Conversational AI-powered virtual assistants built on the Kore.ai XO platform interacts with end customers in natural language to collect request information.
  • It can do it using text channel, voice channel, or a combination of voice and web channels.
  • Easily integrate with backend systems to update data.
Expected Benefits:
  • Customers can get their job done without any support from the customer reps.
  • 2X faster service without any wait times.
  • Improved customer satisfaction and less burden on contact centers.
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