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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Report a Lost/Stolen Card

Industry Banking


Challenges:
  • Lost cards and transaction disputes are among the top categories of calls agents deal with.
  • Panicked customers prefer talking to an agent instead of going through the bank’s online interfaces to report a lost or stolen card.
  • During this stressful event, any adverse experience such as a long call wait time or confusing IVR menu options puts customers off.
  • Agents spend significant time handling these routine queries.
Solution:
  • Kore.ai XO Platform’s conversational IVR capabilities help engage/converse with customers in the most natural way reducing the need to talk to real agents.
  • The solution seamlessly integrates with popular banking and enterprise systems.
  • Efficiently and instantly handle scenarios like lost card, immediately offer verification on last few transactions, raise a dispute, temporary card block, card replacement, address change, etc.
Expected Benefits:
  • Instant response to the customer without confusing menu structure or long wait times.
  • Reduced load on the contact center.
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Plan Investment & Process Trade
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