Harness the power of generative AI and LLM capabilities to empower your agents in delivering exceptional customer service. Provide help with the next best action, in-built Knowledge AI, automated assistance, and real-time guidance.
Next Best Action
By embracing AI, take customer support to a whole new level. The AI capability suggests the best actions and responses based on the customer’s history, mood, and goals. It’s a handy tool for delivering personalized customer service and helping agents make informed decisions.
Real Time Coaching
Employ AI and LLMs to improve agent performance in real-time. Conversation suggestions, sentiment tracking, adherence checks, and actionable insights empower agents to deliver outstanding customer experiences.
CCaaS Plug-n-play
No matter which CCaaS software you prefer, whether it’s Salesforce, Zendesk, or Genesys, the agent assist capability is the key to making your desktop more intelligent. It seamlessly sits in your CCaaS tool and enhances your agent’s performance, ensuring they deliver top-notch customer service.
Optimize agent performance with Playbooks. Pre-defined strategies and workflows navigate agents through complex scenarios, ensuring consistency, accuracy, and superior customer interactions. Elevate agent’s efficiency and deliver exceptional service.
Easily integrate with enterprise CRMs and backend systems, effortlessly present information, interact with applications, execute RPAs, and offer automated conversational cues using customer interaction history and intent.
Kore.ai goes beyond displaying search results; it utilizes advanced summarization methods to distill extensive documents into concise, easily digestible formats. It allows agents to access the most relevant and up-to-date information to assist customers.
It is one place for you to learn all things about virtual assistants and process assistants with in-depth descriptions, how-to guides, API repository and explanatory videos.
Learn the best practices to implement conversational AI projects within your organization. Attend the expert training session and get rewarded with Basic and Advanced certification.
Leverage pre-built templates from the Kore.ai Marketplace. Import and edit these assistants to meet your business requirements, thus saving significant time and effort.
Customer Reviews
Excellent product and vendor support. Market readiness for several SI partners. Backend integration support. Superior NLP capabilities.
I’ve had the pleasure of working with the Kore.ai team for over two years now. Unlike many competitors, they have been extremely hands-on and helpful in ways I have not experienced before.
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