Conversational Commerce: The Future of Retail is Here

By 2023, over 70% of all chatbots accessed will be retail based. Furthermore, chatbot ecommerce transactions will reach $112 billion annually. – Juniper

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How global retail brands benefit from implementing chatbots

20%

increase in brand loyalty index and customer engagements.

32%

increase in website traffic and online sales.

25%

increase in store conversions.

40%

of consumers want personalized offers and deals from chatbots.

Macy’s, a major U.S. department store chain, introduced the chatbot StoreHelp to help users locate items within their brick-and-mortar stores. Customers report that this bot works well and is easy to use.

Tommy Hilfiger leverages chatbots to drive traffic to its website, enable personalized, scalable conversations with fans, and increase sales for the brand’s TOMMYxGiGi [Hadid] collection.

Burberry’s Facebook Messenger chatbot enables customers to navigate through pictures and GIFs of its comprehensive collection, and helps them make the purchase that’s right for them. Burberry also uses their chatbot to send push notifications, invite fans to browse for gifts, and set up pre-orders. This has resulted in measurable increases in brand engagement, customer loyalty and in-store conversions.

Levi’s retail chatbot helps shoppers find the perfect pair of jeans – without wasting time browsing the website or going to a store and trying on pair after pair.

How Kore.ai bots can redefine the shopping experience and improve customer satisfaction and brand loyalty

24/7 customer service

The retail landscape has changed significantly in the last few years due to increased demand for self-service, the digitization of shopping, shifts in consumer buying behavior, and increased competition between online
and brick-and-mortar operations. Consumers today want to engage with your brand 24/7, have generally low attention spans, prefer to shop mobile first, and tend to use peer recommendations and online research methods before making purchases. Customer service teams are thus spread thin trying to answer product questions, performing exchanges, helping customers find the nearest store, and providing order tracking information. Kore.ai chatbots are transforming the way companies handle customer inquiries by providing comprehensive and consistent service anytime, anywhere. Our bots platform can even be integrated with virtually any IVR system.

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Product notifications

To stay competitive and top-of-mind, it’s imperative that brands keep their customers up-to-date on the latest releases, the newest collections, and the hottest trends. Retailers are using Kore.ai chatbots to redefine
and replace traditional marketing methods. Instead of sending promotional emails and nurturing customers through pre-defined flows, brands can use chatbots to promote products in real-time in a way that is more trendy, casual and conversational. Our bots provide personalized shopping experiences and make it easier than ever for customers to find and purchase your products.
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Order processing

Retailers are increasingly using Kore.ai bots to process orders across digital channels. Customers can, for example, easily order products by chatting with a bot and entering personal details like name, telephone
number, billing address, and payment method. Customers can then complete the checkout process directly within the app or channel of their choice or be redirected to a dedicated checkout page. Our bots can even be used to send personalized promotions and offers based on past purchases and customer requests.

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Order tracking

Kore.ai’s retail bots help customers keep track of their purchases and shipped orders by reducing the number of steps needed to get this information. A customer can, for example, simply chat with a bot and
learn the status of a purchase in a matter of seconds or use the bot to find the nearest store by entering their zip code or address.
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In-store assistance

Growing demand for self-service and drastic changes in the habits of consumers, particular the rise in mobile shopping, have forced retailers to constantly re-think and re-imagine the online and offline customer
experience. Kore.ai retail bots can easily be embedded into every customer touch-point – ensuring customers always have access to the most up-to-date information and that they have streamlined, branded experiences both in-store and online. Our bots can be used to both drive traffic to stores, such as through the use of push notifications and coupons, and drive more sales when in the store through self-service customer support, item location assistance, and right-time, right-fit offers at the point of sale.

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Holiday promotions

The holiday season is vital for many online and brick-and-mortar retailers. Some retailers estimate that they make as much as 30% of their yearly sales during this period alone. Bots built with Kore.ai help
customers more easily find the items they are looking for, compare prices, and make the best decision. They can also be used to deliver highly targeted seasonal offers and to educate customers on current and upcoming holiday promotions.
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How Kore.ai conversational bots can increase sales and cut costs for your online and brick-and-mortar stores

See for yourself how Kore.ai bots can create new opportunities for your business by fundamentally transforming the digital and in-store shopping experience. Our bots can act as automated shopping assistants for your customers, improve and personalize service experiences, streamline retail operations, and simplify existing workflows.

Kore.ai’s retail bots can handle the most complex of questions, analyze consumer behavioral patterns and enhance the shopping experience by providing personalized alerts and offers.
Our platform allows you to integrate AI into existing systems and support channels – ensuring you can provide the best possible in-store and online assistance to customers.
Conversational interfaces provide engaging experiences for prospects by converting contact forms and shopping carts into natural language – increasing the likelihood that customers provide all their information and complete the checkout process.
Our platform allows you to connect disparate systems and apps – fundamentally streamlining digital workflows. Our bots can deliver relevant updates, automate tasks, provide on-demand reports, and execute workflows for inventory management and other important functions.

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Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from bots built on the Kore.ai Bots Platform.