How to Create Delightful CX Experiences with AI
Discover how you can create intuitive, impactful experiences for your customers in this report.
Overall we are pleased with Kore as a platform has to offer at enterprise level. It has overall life cycle from Bot concept, Build, Integrate, Test, Production & Analytics. NLP engine wise it has 3 different engines complementing each other allowing some street smartness with patterns to solve some complex scenarios.
We’ve been able to drive significant business value since deploying our Kore.ai built employee support Slack bot. Using the bot, we are saving hundreds of support hours per quarter across multiple business areas (IT, Finance and HR).
At our customer we went live with HR and IT BOT. Usage has increased over a period of time which is a good sign for user adoption and system efficiency.
We had an excellent experience implementing our HR virtual assistant with Kore.ai. With HR Assist, Enbridge achieved 90% efficiency by automating routine tasks and improved its response times by 2.5x. The virtual assistant handles 900+ complex queries every month with zero human intervention.
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