Travel the world with ease
Gartner had predicted that 20% of travelers would use virtual assistants for booking travel plans by 2020
Virtual assistants are improving travel experience
27%
reduction in operating costs with customer service automation
30%
increase in customer engagement via social messaging platforms
20%
increase in Net Promoter Score (NPS)
Virtual assistant use cases in travel and hospitality industry
Booking assistance
The booking and ticketing process can be cumbersome and confusing for travelers. Chatbots built on the Kore.ai platform can learn from booking patterns and customer behavior, allowing you to create more engaging experiences for frequent flyers and travelers. Our platform also provides comprehensive user and bot analytics, allowing you to gain a deeper understanding of your customers and allowing you to continually fine-tune your bot. This allows you to provide each and every customer with the ultimate booking and ticketing experience at a scale previously impossible.
24/7 customer support
Chatbots can help airlines minimize cost to serve and increase profits by answering common questions and taking care of routine tasks. Our travel bot can easily and accurately answer routine questions related to flight schedules, check-in luggage requirements, name changes on boarding tickets, fees for cancelling tickets or bringing extra luggage, and more.
Personal travel assistant
From the moment a traveler searches for and books a trip, Kore.ai chatbots can take care of their needs and provide them with positive and memorable experiences. Our chatbots can help simplify and streamline the web and mobile check-in process and provide helpful information on topics like travel times, boarding gates, and baggage collection locations. They can also help customers find the nearest cafe, hotel or security checkpoint and provide notifications when flights are delayed or departure gates are changed.
Complaints and claims support
Our chatbots are available 24/7 on all modern devices, so your customers can get the help they need at any point in their trip. Kore.ai bots eliminate the need to wait in lengthy phone queues, increasing customer satisfaction and reducing support time. They also act as a single touch point for all traveler needs or grievances, such as reporting or locating lost luggage, canceling or rebooking a flight, and more.
Staff augmentation
Our chatbots can complete tasks and respond to common questions at up to twice the speed of a human worker. This increases overall operational efficiency, eliminates needless bottlenecks, and frees up your hotel management and staff to focus on optimizing the guest experience. This also allows your front-desk to more rapidly respond to customer requests and eliminate guest pain points. Plus, bots can be used by online travel agencies to provide add-on services and 24/7 customer service – without the need for additional personnel, training, or payroll.
Create upsell and cross-sell opportunities
According to Google, 65% of holiday travelers and 69% of business travelers plan their trips online. Our travel chatbots allow you to build stronger relationships with customers by providing seamless and personalized engagements across all online channels, including your website and popular social media platforms. They can also be used to deliver highly targeted offers based on past conversations and purchase history and to educate customers on current and upcoming travel promotions.
Simplify travel arrangements with Kore.ai virtual assistant
See for yourself how our virtual assistants can help you provide your customers with the ultimate travel and vacation experience while improving the efficiency and productivity of your staff
- Empower customers to seamlessly search, compare and book flights on their own via natural language
- Allow customers to check in for their flight, train, bus or boat through the channel of their choice
- Help customers quickly cancel and rebook their next flight or make alternative travel plans
Learn more about our travel virtual assistant
Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from bots built on the Kore.ai Bots Platform
