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Introduce Your Customers to an Effortless Travel Experience

Travelling the world just got easier with AI-driven intelligent virtual assistants.

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Upgrade your Customer Experiences… at the Touch of a Button

Give your guests an intelligent 24×7 virtual concierge that’s always there to find travel information, make bookings, retrieve reservations, or be informed when travel disruptions occur. It frees up internal staff from routine tasks and inquires and delivers a modern, personalized, AI-driven CX, so your business can stay ahead of new customer demands, increase customer loyalty, and drive better business outcomes.

Supporting wide range of Travel Industry Use Cases

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Hotels

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Resorts

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Airlines

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Cruise

The World’s Largest Cruise Line Delights Customers with a Virtual Concierge

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About the Company

Our client is one of the world’s largest cruise lines, both in terms of revenue and fleet, and owns seven of the largest cruise ships in the world.

They are known for driving innovation at sea and have several ‘industry firsts’ like– rock climbing, ice skating, and surfing at sea to name a few.

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The Need

With over 6,500 passengers at any given time, this major cruise line was looking for a solution that would allow the crew to anticipate guest needs while delivering a high-touch experience at any point in the passenger’s journey. In short, they wanted a concierge for every passenger around the clock.

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Solution

A conversational AI-powered virtual concierge that’s accessible through their own smartphone app and acts as a self-service companion providing instant gratification and around the clock assistance.

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The Benefits

The personal virtual concierge has proved to be a game-changer in delivering delightful customer experiences.

  • Higher on-cruise guest engagement due to accessibility of 24×7 personal virtual concierge
  • CSAT score soared by 40% within 2 months of deployment
  • Daily average of 12,000+ guest requests are resolved efficiently across various categories
Download the Full Case Study

Potential Business Gain

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Improved customer experience

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Reduced operational costs

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Increased employee productivity

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Greater revenues with more sell

The Future of Traveler Experiences

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    Traveler Assistance

    Virtual assistants can understand intents and recognize travel requests and behavior, allowing you to create more engaging experiences for frequent travelers and new customer acquisition.
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    Multilingual Support

    Improve the traveler experience by serving your global customers in their native language. Provide travelers with intelligent virtual assistants in 100+ languages and dialects.
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    Staff Augmentation

    AI-driven intelligent virtual assistants can handle a limitless amount of incoming interactions and outbound notifications 24x7x365 – overall operational efficiency is increased while freeing up staff to optimize and delight the traveler or guest.
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    Omnichannel Customer Service and Support

    Offer omnichannel service and support experiences for your customers wherever they are. Provide a consistent and seamless cross-channel experience for customers to engage, inquire and request service, whenever, wherever, using the channel that best suits them.
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    Engage with Notifications, Reminds and Offers

    Attract and engage your customers by sending timely, relevant and personalized notifications, messages, and offers to improve traveler experiences and outcomes.

The Kore.ai Difference

Here is what drives the customers to deploy Kore.ai solution:

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Cloud contact center with conversational and intelligent deflection to a variety of channels replacing traditional DTMF

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Omnichannel & multilingual support enabling you to interact with customers on their preferred channel and language

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Pre-built solutions for faster time-to-market and to elevate both customer and employee experiences

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No-code capabilities with a drag-n-drop interface – convenient for non-developers and business users

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Plug-and-play API integrations with billing, ticketing and booking software for quick deployment

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Multi-pronged NLP/NLU engines deliver superior intent recognition rate with minimal training

The Kore.ai virtual assistant platform caters to all the enterprise requirements, including scalability, and extensibility.

See What Kore.ai Can Do For You.

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