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Gartner predicts that 20% of travelers will use chatbots for booking travel plans by 2019.

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Chatbots for travel and tourism industry

How chatbots are improving the travel experience and changing the industry

27%

reduction in operating costs with customer service automation.

30%

increase in customer engagement by leveraging popular social messaging platforms.

20%

increase in Net Promoter Score (NPS).

US based travel planning and booking company Kayak estimates that it has processed over 1.5 billion searches in 2016 alone using chatbots.

Within the next 5 years, 52% of airlines plan to implement major AI programs, like chatbots, and 45% of airports plan to invest in AI-based R&D.

How Kore.ai bots can transform the travel and tourism industry

Booking assistance

The booking and ticketing process can be cumbersome and confusing for travelers. Chatbots built on the Kore.ai platform can learn from booking patterns and customer behavior, allowing you to create more
engaging experiences for frequent flyers and travelers. Our platform also provides comprehensive user and bot analytics, allowing you to gain a deeper understanding of your customers and allowing you to continually fine-tune your bot. This allows you to provide each and every customer with the ultimate booking and ticketing experience at a scale previously impossible.
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24/7 customer support

Chatbots can help airlines minimize cost to serve and increase profits by answering common questions and taking care of routine tasks. Our travel bot can easily and accurately answer routine questions related to
flight schedules, check-in luggage requirements, name changes on boarding tickets, fees for cancelling tickets or bringing extra luggage, and more.
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Personal travel assistant

From the moment a traveler searches for and books a trip, Kore.ai chatbots can take care of their needs and provide them with positive and memorable experiences. Our chatbots can help simplify and
streamline the web and mobile check-in process and provide helpful information on topics like travel times, boarding gates, and baggage collection locations. They can also help customers find the nearest cafe, hotel or security checkpoint and provide notifications when flights are delayed or departure gates are changed.
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Complaints and claims support

Our chatbots are available 24/7 on all modern devices, so your customers can get the help they need at any point in their trip. Kore.ai bots eliminate the need to wait in lengthy phone queues, increasing
customer satisfaction and reducing support time. They also act as a single touch point for all traveler needs or grievances, such as reporting or locating lost luggage, canceling or rebooking a flight, and more.
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Staff augmentation

Our chatbots can complete tasks and respond to common questions at up to twice the speed of a human worker. This increases overall operational efficiency, eliminates needless bottlenecks, and frees up
your hotel management and staff to focus on optimizing the guest experience. This also allows your front-desk to more rapidly respond to customer requests and eliminate guest pain points. Plus, bots can be used by online travel agencies to provide add-on services and 24/7 customer service – without the need for additional personnel, training, or payroll.
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Create upsell and cross-sell opportunities

According to Google, 65% of holiday travelers and 69% of business travelers plan their trips online. Our travel chatbots allow you to build stronger relationships with customers by providing seamless and
personalized engagements across all online channels, including your website and popular social media platforms. They can also be used to deliver highly targeted offers based on past conversations and purchase history and to educate customers on current and upcoming travel promotions.

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How Kore.ai chatbots can help your company simplify travel arrangements and streamline business procedures

See for yourself how our bots can help you provide your customers with the ultimate travel and vacation experience while improving the efficiency and productivity of your staff.

Empower customers to seamlessly search, compare and book flights on their own via natural language.
Allow customers to check in for their flight, train, bus or boat through the channel of their choice.
Help customers quickly cancel and rebook their next flight or make alternative travel plans.

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Want to Learn More About Our Travel Bot?

Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from bots built on the Kore.ai Bots Platform.