Our Plans
Adjust your parameters below to see our prices.
How many Sessions per month do you need?
1K Sessions per month
Recommended
ESSENTIAL
Everything you need to get started building an AI Chatbot.
$60/mo
0.05¢ per session
- ESSENTIAL Includes
- Answer Generation
- Bring Your Own LLM
- FAQs & Knowledge Graph
- XO GPT Guardrails & PII Safeguards
- Basic Analytics
- Email Support
- 30+ Digital Channels
-
XO Voice Gateway
Add-on
-
Advanced RAG
Add-on
Recommended
ADVANCED
Higher Limits and more advanced features to make your AI Chatbot do more.
$180/mo
0.15¢ per session
- Everything in ESSENTIAL Plus
- AI Powered Dialog Builder
- XO GPT Fine Tuned Models
- Adaptive Dialogs
- Advanced Analytics
- Custom User Roles
- Live Chat Support
- Botkit SDK
-
XO Voice Gateway
Add-on
-
Advanced RAG
Add-on
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
Let's Talk
- Everything in ADVANCED Plus
- Enterprise Grade Usage Limits
- Advanced RAG
- Enterprise RAG
- Custom Enterprise LLMs
- Custom Analytics & API Access
- AD Sync, SSO & Cloud Connector
- Private Cloud/On-Premise
- Enterprise Support
-
XO Voice Gateway
Add-on
Customer Success
Professional services via vetted partners to help design, configure and setup your system as needed.
Add-ons, Solutions & Services
Explore some of the available add-ons, solutions & services
Automation AI Add-ons
Consumer Solutions
BankAssist
Employ your virtual banking assistant powered by a domain-specific LLM in just 30days for chat, voice and web.
RetailAssist
Boost customer satisfaction and empower employees with a ready-to-deploy virtual retail assistant for digital, voice and in-store devices
HealthAssist
Deliver conversational support for patients, providers, members and employees with our ready-to-deploy virtual healthcare assistant across 40+ channels
Employee Solutions
HR Assist
Deliver tailored engagement at scale across all employees. Enriching the experience along their journey from recruitment.
IT Assist
Enable employee self-service and augment Help Desk workflows with Generative AI-Assisted technology to resolve outstanding tickets faster.
Frequently asked questions
Everything you need to know about the product and billing.
Kore.ai offers simple usage based pricing at a per session level. One billing session is up to a 15 minute conversation between a user and the AI chatbot. If the interaction ends before 15 minutes, it is still considered one billed session. If a conversation surpasses the 15 minute mark then you will be billed for a session for each 15 min increment thereafter.
Yes, Automation AI gives you a 14 day trial with no credit card needed to get started. We also provide 50,000 AI credits that allow you to fully explore all the generative AI features for both design time and runtime. If you choose to, we also allow you to bring your own API keys to power genAI features.
After the free trial ends, and if you have inputted your credit card information, you will automatically be charged on the plan you have chosen.. If no payment method has been set up, the chatbot will not be available to customers after a small grace period. If you need to reactive an expired trial, please contact us and we’d be happy to help.
Accounts are billed on a monthly or annual basis for the chosen plan. Payment by credit card is accepted for the Essential and Advanced plans. If you are in need of an Enterprise plan or if your company can’t pay by credit card, please contact us.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Yes, you can upgrade or downgrade anything within the Kore.ai’s platform itself. If you wish to upgrade or downgrade to an enterprise account please contact us.
Compare Automation AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
CHANNELS
Agent Handoffs / CCaaS Integration
Search AI - Basic RAG
Limited
Limited
Limited
Retrieval Strategies (Vector, Hybrid)
Search AI - Advanced RAG
Search AI - Enterprise RAG
Intelligent Virtual Assistant Automation Flows (IVA)
Data Tables
Multi-lingual Capability
Limited
Limits on Automated Use Cases
Limited
Universal Bots
Intent Discovery Model
Limited
Limited
Context Management
Limited
Limited
Limited
Limited
Limited
Limited
GenAI Features
GenAI Models
Lifecycle Management
Limited
Limited
Analytics
limited
Analytics Data
Limited
Limited
Limited
Limited
Administration
Others
Rate Limits
Limited
Limited
Limited
Deployment
Support
Support SLAs
Limited
Limited
Limited
Limited
Limited
Limited
Limited
Limited
Limited
Enablement
How many Agent Seats do you need?
Recommended
ESSENTIAL
Everything you need to get your agents started interacting with customers.
$29/mo
up-to 30 agents
- ESSENTIAL Includes
- Up TO 30 Agents
- Inbound Voice & Web Chat Channels
- Flows, Queues & Voicemail
- Omni-Channel Agent Console
- Realtime Queue Monitoring
- Full Academy access pass
- Email support
-
Proactive Campaigns
Add-on
-
XO voice Gateway
Add-on
Recommended
ADVANCED
Higher Limits and more advanced features to help your agents do more.
$49/mo
up-to 300 agents
- Everything in ESSENTIAL Plus
- Up to 300 Agents
- 30+ Digital Channels
- Call Back Request & Surveys
- Custom Widgets & Dispositions
- Listen, Watch, Join Conversations
- 50 Custom KPIs for Analytics
- Live chat Support
-
Proactive Campaigns
Add-on
-
XO Voice Gateway
Add-on
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$79mo
No Limit on agents
- Everything in ADVANCED Plus
- Unlimited Agents
- All Available Channels
- Routing By Intent & Affinity
- Inbound/Outbound Blending
- Call/Screen Recording, Co-Browse
- CRM Sync & Integrations
- Proactive Outbound Campaigns
- Private Cloud Deployment
Add-ons & Services
Explore some of the available add-ons & services
Contact Center AI Add-ons
Proactive Outband Campaigns
Our Comprehensive Campaign Management Framework simplifies the process of organizing, executing, and tracking your web-based marketing campaigns
XO Voice Gateway
Kore.ai Voice Gateway to enable voice communications. Support to buy a telephone number of choice or SIP Transfer from existing telephony vendors
Workforce Management
Optimize your team's productivity and efficiency with our workforce management solution. Streamline schuduling, monitor attendenc, and analyze performance data to drive cost savings and maximize utilization.
Quality Management & Conversational Intelligence
Track the vital performance metrics of your contact centre with our robust KPI monitoring feature. Gain Valuable insights and optimize your team's efficiency and drive customer satisfaction.
Services
Customer Success
Professional services via vetted partners to help design, configure and setup your system as needed.
Frequently asked questions
Everything you need to know about the product and billing.
We offer a simple seat based pricing per agent.You can choose to setup your seats as named agents or concurrent agents based on your business needs.
With named agents, each agent gets their own seat and is billed accordingly. This is best for smaller teams that have regular hours of operation and for the lowest cost.Concurrent licenses offer your organization the greatest flexibility. These are based on the maximum number of users who will login simultaneously into the system and are helpful for larger teams and 24/7 operations.
Yes, Contact Center AI give you a full 30 day trial with no credit card needed. We also provide 50,000 AI credits that allow you to fully explore all the generative AI features agents use.
After the free trial ends, and if you have inputted your credit card information, you will automatically be charged on the plan you have chosen.. If no payment method has been set up, the trial will expire and CCaaS functionality will become limited after a small grace period. If you need to reactive an expired trial, please contact us and we’d be happy to help!
Compare Contact Center Plans
Compare the features of each plan and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
Channels & Interaction Middleware Support
Experience Design
Routing and Queues
Agent Console
Supervisor Console
Customer Profile
Ticketing
Proactive Campaigns & Outbound
Analytics - CCaaS
Deployment
Support
Support SLAs
Limited
Limited
Limited
Limited
Limited
Limited
Limited
Limited
Limited
Administration
Predefined Roles
Custom Roles
Cloud Connector
Enablement
Our Plan
See our enterprise plan below
1000 Sessionsper month
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$29/mo
$0.10/Session
- Advanced Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$49/mo
- ENTERPRISE Includes
- 500 FAQs
- 10,000 pages for Answer Generation
- Extraction & Chunking Strategies
- Content Workbench & Business Rules
- Custom Connectors, Extraction pipelines, Strategies
- Custom Retrieval & Ranking Strategies
- Search Bar Experience
- A/B Testing
- On-Prem Support
Add-ons
Explore some of the available add-on service for Search AI
Services
Expert Services Consultation also available
Professional services via vetted partners to help design, configure and setup your system as needed.
Frequently asked questions
Everything you need to know about the product and billing.
Search AI free trials are coming soon! For now, please contact us for demos and free trials of Search AI.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Compare Search AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ADVANCED
ENTERPRISE
Channels
Search AI - Basic RAG
Limited
Limited
Search AI - Advanced RAG
Search AI - Enterprise RAG
A/B Testing
Lifecycle Management
Limited
Limited
Analytics Data
Limited
Limited
Limited
Administration
Rate Limits
Limited
Limited
Deployment
Support
Support SLAs
Limited
Limited
Limited
Limited
Limited
Enablement
Our Plans
Adjust your parameters below to see our prices.
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$29/mo
$0.10/Session
- Advanced Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
Let's Talk
ENTERPRISE Includes
- 5 Million AI Agent Runs / Year
- 40K Model Credits / Year
- No-Code AI Agent Builder
- Prompt Playground
- Model Hub
- Model Monitor, Evaluation & Explainability
- Weights & Blases Integration
- RFHL & RL With AI
- Weights & Blases Integration
- External Model Support
- Custom Guardrails With Scanners
- Code & Model Exports
- Foundational & Fine Tuned Model Hosting
- Multi-User Collaboration
- AD Sync, SSO, & Cloud Connector
- Private Cloud/On-Premise
- Infra Scaling(Auto & Manual)
- Enterprise Support
Add-ons & Consumables
Explore some of the available add-ons & consumables
Add-ons
Advanced RAG
Advanced Retrieval Augmented Generation(RAG) allows you to fine tune answers with tools and techniques that enhance relevance and improve accuracy of GenAI responses.
Compare Search AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ADVANCED
ENTERPRISE
Agent
Team members
Flow export / import
Input / output Node
Gen AI node
Function node
API node
Search node
Debugger
VectorDB node
Condition node
Flow versioning
Deploy
User collaboration
Environmnet variables
Agent API endpoint - Sync/ Async
Agent monitor
Agent playground
Batch testing
Python code export for flow
Model
Fine-tuning
Model Hub: Open AI GPT 3.5, GPT 4, Claude 2, Mistral 7B, FLAN-T5, LLaMA, Claude 3, Palm 2
Fine-tuned model storage
Model hosting (foundational models)
Model hosting (FineTuned)
Optimizations for hosted models
Hugging face integration
Export models
Access to externally hosted models via API key
Custom API integration for externally hosted models
Infra scaling (auto and user defined)
Model monitor
Model evaluation & explainability
RL with human feedback (RLHF)
RL with AI feedback
Evaluation and Explainability
Prometheus V1
Prometheus V2
JudgeLM
Custom Judge
Guardrails
Input / output scanners
Scanner customizations
Build custom scanners
Flow interruptions based on guardrail outputs
Prompt Experiments
Prompt playground
Compare one prompt with multiple models
Compare multi prompts with multiple models
Model response metrics comparison
Model response Evaluation and Explainability
Experiment history
Copy prompt & Model as AI node for the flow
Integrations
Weights & Biases
Hubspot
SFDC
AWS S3
Custom Integration
Analytics
Audit log
Model usage
Agent usage
Error logs
Date Range to View Analytics
Data Retention
Access to Analytics APIs
Agent traces
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Severity 1 Issue - Workaround
Limited
Severity 2 Issue - Workaround
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Training Credits for instructor led training
Our Plan
See our enterprise plan below
1000 Sessions per month
Recommended
ESSENTIAL
Enterprise features, custom pricing, highest limits designed for enterprise.
$29/mo
$0.10/Session
- ESSENTIAL Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$49/mo
$0.20 /Session
- Everything in ESSENTIAL Plus
- 500 FAQs
- 10,000 pages for answers AI
- Past 30 days for analytics
- 90 Days of data retention
- 200 messages per minute
- 50 Custom KPIs for Analytics
- Bot SDK
- Live chat Support
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$79mo
- Enterprise Includes
- Next Best Action Recommended
- Generative Answers From FAQs & Documents
- Task Auto Fulfillment
- Real Time Sentiment Analysis
- Real-Time Agent Coaching with Adherence
- Speech Pattern, Utterance Based Coaching
- Guided Playbooks
- Auto-Summarization
- Digital Transcriptions
- PII Redaction
Add-ons
Explore some of the available add-on service for Search AI
Services
Expert Services Consultation also available
Professional services via vetted partners to help design, configure and setup your system as needed.
Frequently asked questions
Everything you need to know about the product and billing.
Agent AI free trials are coming soon! For now, please contact us for demos and free trials of Agent AI.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Compare Agent AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
IVA Features and Capabilities
Channels
Agent AI Specifc Features and Capabilities
Analytics
Realtime Coaching & Playbooks
Still have questions?
Can’t find the answer you’re looking for? Talk to our friendly team.