| FreeLimited to 3,000 sessions$0 Get Started | StarterStarts at 4,000 sessions$500 Get Started | StandardStarts at 9,000 sessions$1,000 Get Started | PlusStarts at 20,000 sessions$2,000 Get Started | EnterpriseNeed higher volumes?Get in touch Contact Us | |
NLP & Conversation Intelligence | ||||||
Multi Engine NLP (Machine Learning, Fundamental Meaning, Traits, Ontology) Detects Intents and extracts entities using multiple engines based on Machine learning, fundamental learning (Semantic, Syntax, Grammar) and bot ontology | ||||||
Intelligent Conversation Engine (Conversation State Machine, Context Management, Intelligent Interruption Handling) Supports common conversation characteristics such as a context switch, multiple intents, or an interruption to provide intelligent, personalized, and conversational experience with natural language and contextual understanding | ||||||
Advanced Entity Extraction Framework (Comprehensive System Entities, Custom Entity Extraction Capabilities, Handle Dynamic Entities) Identifies different entities and delivers timely, relevant, and personalized information from enterprise systems to the user | ||||||
Support for Pro-active Conversations (Alerts/Notification Tasks) Allows contextually relevant alerts to be sent proactively to the user as a part of the dialog journey | ||||||
Multilingual Support Supports 19+ languages and counting Allows contextually relevant alerts to be sent proactively to the user as a part of the dialog journey | ||||||
Advanced Tooling & Reporting Capabilities | ||||||
Rich Conversation Building Capabilities (Visual Dialog Builder, IDE for debugging and training) Easy to use UI to build bot-user conversations and add conditional workflows | ||||||
Comprehensive Training & Testing Tooling (Conflict Visualization, Deep NLP Analysis View, Test Site Creation and execution) Unit testing, batch testing, conversation testing with detailed debug reports | ||||||
Realtime Analytics Dashboard Provides real-time dashboards and actionable insights into bot usage and other key metrics relevant to Bot's applicability | ||||||
Conversation Session Flow Insights | ||||||
Custom KPI Dashboard Allows admins to build custom dashboards, based on business-defined KPIs | ||||||
Enterprise Features | ||||||
SSO, RBAC (Users and Roles Management) Controls access to the organization’s enterprise bot store and applications | ||||||
Bot Lifecycle Management Allows the administrators control bot deployment (to approve or reject the new or upgraded bots) | ||||||
Data Retention Automatic retention of conversations with built-in data retention policies as defined | 3 months | 1 year | 1 year | 1 year | 3 Years | |
Bots and Tasks Versioning and Release Management Allows version control and updates of the bots over time | ||||||
Deployment Models (Cloud, Hybrid, On-Premise) Provision to deploy Kore.ai platform on-cloud, on-premise, or hybrid | Cloud | Cloud | Cloud | Cloud | Cloud, Hybrid and On-Premise | |
PII Data Masking | ||||||
Audit Logging | ||||||
Encryption Key Management, HSM Integration | ||||||
APIs for User Management, Release management & Logs | ||||||
Cloud Connector | ||||||
Knowledge AI - Extraction and Ingestion(From Documents and Webpages) Quickly and easily extract and synthesize information and use that to train bots | ||||||
Bot Modeling using TranscriptsAllows topic modeling and auto-dialog generation from historical chat/call transcripts | ||||||
Enterprise Universal BotProvides a master bot that can be used as a single interface for multiple bots | ||||||
Smart BotThis allows you to build bot templates and have new or child bots to inherit properties and customize them | ||||||
Channels (Support for 30+ Channels) | ||||||
Voice Assistants (Alexa and Google assistant) Configure the bot to communicate with voice assistants | ||||||
Contact Center AI - Native Support for IVRs Seamlessly integrate the bots with IVR | ||||||
Supports all Social and Enterprise Messaging Apps Configure the bot to communicate with Social and Enterprise Messaging apps | ||||||
Web and Native Mobile SDKs - Customizable Configure the bot to communicate with mobile and web SDKs | ||||||
Native Email and SMS support Support for configuring the bot to communicate with Email and SMS | ||||||
API Integration and Orchestration | ||||||
Built-in API Integration Framework with Service Orchestration Capabilities Trigger alerts using webhooks, chain API requests and aggregate responses | ||||||
Integrate APIs using SAML, OAuth and other Auth models Build custom authentication profiles for chatbots | ||||||
Auto Authorization handling from the Bot Supports invoking enterprise application authorization directly from the bot | ||||||
APIs & Extensibility | ||||||
APIs for Developers & Administrators Enable bots to push or request data from websites, systems, and web applications | ||||||
Web SDK, Android & iOS SDK, Node.js SDK Access to set of libraries that give you more control over the bots built on Kore.ai platform | ||||||
Support | ||||||
Community Support Support through Kore.ai developer community | ||||||
| Email Support | ||||||
| Dedicated Account Manager, Tickets and Phone Support |
*Taxes extra
*Prices are at bot level, if you want to purchase sessions across bots within the account, you can opt to select the Enterprise tier
Frequently Asked Questions
What is the difference between the plans?
Free accounts will let you publish a fully functional bot and use it in a live environment for a limited period. You can choose the Starter, Standard, and Plus tiers on the basis of the sessions you expect the published bots to consume. Enterprise plans have no usage limitations.
What happens to a free trial account that has reached its limit?
Published bots become inactive, and the recorded data is deleted after 3,000 sessions are consumed. Free accounts have an option to transition to a higher tier by navigating to your admin console.
Can free accounts avail support?
While free accounts cannot avail email or telephonic support, they are free to peruse the documentation and participate in community forums to discuss any challenges they face.
How can I implement SSO or Active Directory sync?
You will need an enterprise account for this. Please get in touch with us and we will take care of it.
Can I have an on-premise or hybrid deployment?
If you have an enterprise account, yes you can.
How do I estimate my TCO?
Our pricing depends on the sessions consumed by our bots. The total sessions are calculated based on:
- Bot Usage (Usage Session)
- Alerts Delivered (Alert Session)
What is a session? How do I calculate my sessions?
There are two types of sessions:
Usage Session – This is defined as ‘Fifteen minutes‘ of user conversation with the bot.
Example – If a user converses with the bot for 31 minutes, then it would be counted as 3 sessions (0-15, 16-30,31-End).
In the case of Human-agent transfer – If the user-bot interaction results in human agent transfer, the time spent with the human agent will be excluded from bot session.
Alert Session – Every alert delivered to a user will be counted as an Alert session.
Example – If the user has set up to receive sales report every 8 hours, in a day this user will consume 3 alert sessions.
NOTE: If the bot has sent a message as part of a welcome event or an on-connect event, it will not be considered as the start of the session. Usage session starts when the bot platform receives a message from the user.
Can I buy more sessions?
When free accounts approach their session limit, they will be prompted to move to a standard account.
When standard accounts approach their session limit, they will be alerted and prompted to buy more sessions, or pay as they go.
Enterprise accounts will be alerted by their account manager and the next steps can be handled on a case-to-case basis.
How do I change my plan?
Simple! Just go to your bot admin page and click the relevant button.
How do I cancel my subscription?
It is very easy to cancel your subscription. Please click the bot admin page and click the relevant button.
Will I be charged if I use more sessions than allowed during a month/year?
You will be alerted that you are approaching your session limit. At this time, you can choose to pay for the additional sessions on a pro-rata basis or you can choose to migrate to a higher session limit if you foresee this happening regularly.
What do I get when I upgrade to Enterprise plan?
The enterprise plan lets you access the full potential of our platform. You get the following additional perks in an enterprise account.
- Custom dashboard
- Auto dialog creation
- Enhanced support with a named account manager, 24×7 ticketed support over telephone and email
- SSO and ActiveDirectory sync
- Higher session limit
- Longer data retention
- Flexible deployment options – on-premise / hybrid / cloud.