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FreeLimited to 3,000 sessions$0 Get Started |
StarterStarts at 4,000 sessions$500 Get Started |
StandardStarts at 9,000 sessions$1,000 Get Started |
PlusStarts at 20,000 sessions$2,000 Get Started |
EnterpriseNeed higher volumes?Get in touch Contact Us |
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FEATURES |
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Dialog Tasks
These are used by bot developers to program a bot response to a user's input |
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Multi Engine NLP Training
(Machine Learning, Fundamental Meaning, Traits and Ontology) Helps you turn your static FAQ text into intelligent, personalized conversational experience |
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Notification Task (Alerts)
These deliver timely, relevant, and personalized information from enterprise systems to users |
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Conversation Intelligence
Allows developers to handle common conversation characteristics such as a context switch, multiple intents, or an interruption. |
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Knowledge Extraction
Effortlessly extract FAQs from structured or unstructured documents into bot ontology |
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Analytics Dashboard
This allows you to get real-time metrics and conversation flows |
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Custom KPI Dashboard
Add KPIs that you want to monitor to your dashboard |
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Bot Modeling using Transcripts
Create Intelligent Conversational chatbots from scratch using historical transcripts |
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Multi-lingual Bot
Our bots auto-detect and switch language based on user’s utterance |
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Universal Bot
Facilitate a scalable, modular approach to bot building by linking several standard individual bots into one |
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Enterprise Smart Bot
This expedites the bot building process by allowing new bots to inherit the configuration and tasks of pre-defined bots |
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CHANNELS |
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| Voice Assistants and IVR | ||||||
| All messaging apps - social and enterprise | ||||||
| Web, Mobile, Email, SMS | ||||||
SUPPORT |
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| Community support | ||||||
| Account Manager | ||||||
| Email support | ||||||
| Tickets and Phone support | ||||||
| 24x7 Support with SLAs | ||||||
BOT ADMINISTRATION |
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| Users and Roles Management | ||||||
| Bot Management | ||||||
| Single sign-on (SAML, OAuth etc.) | ||||||
| Data Retention | 3 months | 1 year | 1 year | 1 year | 3 Years | |
| Deployment Models | Cloud | Cloud | Cloud | Cloud | Cloud, Hybrid and On-Premise |
*Taxes extra
*Prices are at bot level, if you want to purchase sessions across bots within the account, you can opt to select the Enterprise tier
Frequently Asked Questions
What is the difference between the plans?
Free accounts will let you publish a fully functional bot and use it in a live environment for a limited period. You can choose the Starter, Standard, and Plus tiers on the basis of the sessions you expect the published bots to consume. Enterprise plans have no usage limitations.
What happens to a free trial account that has reached its limit?
Published bots become inactive, and the recorded data is deleted after 1 month. Free accounts have an option to transition to a standard account by navigating to your admin console.
Can free accounts avail support?
While free accounts cannot avail email or telephonic support, they are free to peruse the documentation and participate in community forums to discuss any challenges they face.
How can I implement SSO or Active Directory sync?
You will need an enterprise account for this. Please get in touch with us and we will take care of it.
Can I have an on-premise or hybrid deployment?
If you have an enterprise account, yes you can.
How do I estimate my TCO?
Our pricing depends on the sessions consumed by our bots. The total sessions are calculated based on:
- Bot Usage (Usage Session)
- Alerts Delivered (Alert Session)
What is a session? How do I calculate my sessions?
There are two types of sessions:
Usage Session – This is defined as ‘Fifteen minutes‘ of user conversation with the bot.
Example – If a user converses with the bot for 31 minutes, then it would be counted as 3 sessions (0-15, 16-30,31-End).
In the case of Human-agent transfer – If the user-bot interaction results in human agent transfer, the time spent with the human agent will be excluded from bot session.
Alert Session – Every alert delivered to a user will be counted as an Alert session.
Example – If the user has set up to receive sales report every 8 hours, in a day this user will consume 3 alert sessions.
NOTE: If the bot has sent a message as part of a welcome event or an on-connect event, it will not be considered as the start of the session. Usage session starts when the bot platform receives a message from the user.
Can I buy more sessions?
When free accounts approach their session limit, they will be prompted to move to a standard account.
When standard accounts approach their session limit, they will be alerted and prompted to buy more sessions, or pay as they go.
Enterprise accounts will be alerted by their account manager and the next steps can be handled on a case-to-case basis.
How do I change my plan?
Simple! Just go to your bot admin page and click the relevant button.
How do I cancel my subscription?
It is very easy to cancel your subscription. Please click the bot admin page and click the relevant button.
Will I be charged if I use more sessions than allowed during a month/year?
You will be alerted that you are approaching your session limit. At this time, you can choose to pay for the additional sessions on a pro-rata basis or you can choose to migrate to a higher session limit if you foresee this happening regularly.
What do I get when I upgrade to Enterprise plan?
The enterprise plan lets you access the full potential of our platform. You get the following additional perks in an enterprise account.
- Custom dashboard
- Auto dialog creation
- Enhanced support with a named account manager, 24×7 ticketed support over telephone and email
- SSO and ActiveDirectory sync
- Higher session limit
- Longer data retention
- Flexible deployment options – on-premise / hybrid / cloud.