Product Pricing & Bundles

Buy our AI products individually or create your own unique AI product bundle to fit your exact needs.


Our Plans

Adjust your parameters below to see our prices.

1K Sessions per month

Recommended

ESSENTIAL

Everything you need to get started building an Chatbot for customers or employees.

$60/mo

0.05¢ per session

  • ESSENTIAL Includes
  • 100 FAQs
  • 1000 pages for answers AI
  • Past 7 days for analytics
  • 30 Days of data retention
  • 100 messages per minute
  • Full Academy access pass
  • Email support
  • 30+ Digital Channels
  • Voice Channel

    Add-on

  • Advanced RAG

    Add-on

Recommended

ENTERPRISE

Enterprise features, custom pricing, highest limits designed for enterprise.

Let's Talk

Contact Us


  • Everything in ADVANCED Plus
  • 10,000 FAQs
  • 100,000 pages for answers AI
  • Past 90 days for analytics
  • 1 year of data retention
  • 1,200 messages per minute
  • Unlimited Custom KPIs for Analytics
  • Advanced RAG Capabilities
  • Training Credits

Add-ons

Explore some of the available add-on services for Automation AI

Expert Service Consultation also available

Professional services via vetted partners to help design, configure and setup your system as needed.

Sign up in app Variable Pricing

Compare Automation AI Plans

Compare the features of each Automation AI plans and find the one that fits the best

ESSENTIAL

ADVANCED

ENTERPRISE

CHANNELS

Digital Channels

Voice (SIP)

Add-on

Add-on

Add-on

Voice (Third-party IVR integration)

Agent Handoffs / CCaaS Integration

Digital - Handoff to XO CCaaS

Add-on

Add-on

Add-on

Voice - Handoff to XO CCaaS

Add-on

Add-on

Add-on

Digital - Handoff to 3rd Party CCaaS

Voice - Handoff to 3rd Party CCaaS (SIP Transfer)

Basic RAG
(Answers)

FAQs & Knowledge Graph

Limited

Limited

Answer Generation from Structured and Unstructured Content

Content Limit

Limited

Limited

Content from Webpages and Files

Content from File Uploads

Extraction and Chunking Strategies (Text)

Retrieval Strategies (Vector, Hybrid)

GenAI Answer Summarization using 3rd party LLM

Advanced RAG

Content from Connectors (Local Directories)

Add-on

Add-on

Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)

Add-on

Add-on

Content from Connectors (Cloud File Storage - GDrive, Box etc.)

Add-on

Add-on

Extraction of tables and images [Standard]

Add-on

Add-on

Auto-sync

Add-on

Add-on

Business Rules

Add-on

Add-on

Custom Retrieval and Ranking Strategies

Add-on

Add-on

Extraction and Chunking Strategies (Rule, Layout aware)

Add-on

Add-on

Content Workbench (enrichment, modification etc.)

Add-on

Add-on

Enterprise RAG

Extraction of tables, images, charts and graphs [Advanced]

Custom Extraction Pipelines

Answers Cache

Multimedia Content Indexing and Search (Video, audio)

Custom Connectors

Custom Extraction Strategies (Document Annotation Tool)

Connectors support for OnPrem Versions

Role based access control to content

Search Experience (Search bar, boosting, facets)

A/B Testing

Intelligent Virtual Assistant Automation Flows (IVA)

AI-powered Dialog Builder

Data Tables

Multi-lingual Capability

Limited

Limits on Automated Use Cases

Limited

Universal Bots

Intent Discovery Model

Proactive Automated Outbound Notifications

Context Management

Max. Context Size per Conversation

Limited

Limited

Limited

Max. Context Lifetime per Conversation

Limited

Limited

Limited

GenAI Features

Co-pilot Features

LLM powered Runtime

Data Anonymization

GenAI Node and GenAI Prompt Node (Adaptive Dialogs)

GenAI Models

Commercial LLMs (bring your own key)

Kore.ai XO GPT - Data Data Anonymization

Kore.ai XO GPT - Guardrails

Kore.ai XO GPT - Finetuned Models (Contextual Input Rephrasing, Response Rephrasing, Summarization)

Bring Your Own Enterprise LLM

Lifecycle Management

Test and Debug Console

Regression Testing Tools

Import/Export of the App

Versioning

Limited

Limited

Analytics

Interactions History

Answer Analytics

NLP Insights [Intent Analytics]

Task Execution Logs

Automation Analytics

Conversation Flow Analytics

Custom Dashboards

Custom KPIs

limited

Analytics Data

Date Range to View Analytics

Limited

Limited

Data Retention

Limited

Limited

Access to Analytics APIs

Administration

Predefined Roles

Custom Roles

AD Sync

SSO

Cloud Connector

Others

Reusable Content and Environment Variables

Powered by Kore.ai logo on web chat

BotKit - SDK

Rate Limits

Rate Limits

Limited

Limited

Limited

Deployment

Kore.ai Public Cloud

Kore.ai Private Cloud

Customer Cloud or On-premise

Support

Email Support

Live Chat Support

Phone / Voice Support

Feature Request Credits

Managed Support for Private Cloud Infrastructure

Designated Client Success Manager

Support SLAs

First Response

Limited

Limited

Limited

Severity 1 Issue - Workaround

Limited

Limited

Limited

Severity 2 Issue - Workaround

Limited

Limited

Limited

Enablement

Documentation

Peer-to-Peer online forums

Self-paced Learning Academy

Custom Training Credits


Our Plans

Adjust your parameters below to see our prices.

Enter how many agent seats you need:

Recommended

ESSENTIAL

Everything you need to get your agents started interacting with customers.

$29/mo

up-to 30 agents

  • ESSENTIAL Includes
  • Up TO 30 Agents
  • Inbound Voice & Web Chat Channels
  • Flows, Queues & Voicemail
  • Omni-Channel Agent Console
  • Realtime Queue Monitoring
  • Full Academy access pass
  • Email support
  • Proactive Campaigns

    Add-on

  • XO voice Gateway

    Add-on

Recommended

ENTERPRISE

Enterprise features, custom pricing, highest limits designed for enterprise.

$79mo

No Limit on agents

Contact Us


  • Everything in ADVANCED Plus
  • Unlimited Agents
  • All Available Channels
  • Routing By Intent & Affinity
  • Inbound/Outbound Blending
  • Call/Screen Recording, Co-Browse
  • CRM Sync & Integrations
  • Proactive Outbound Campaigns
  • Private Cloud Deployment

Add-ons

Explore some of the available add-on services for Automation AI

Expert Service Consultation also available

Professional services via vetted partners to help design, configure and setup your system as needed.

Sign up in app Variable Pricing

Compare Contact Center Plans

Compare the features of each plan and find the one that fits the best

ESSENTIAL

ADVANCED

ENTERPRISE

Channels & Interaction Middleware Support

XO Interaction Gateway (SIP Connectivity Only, no ASR/TTS)

Limited

Limited

Limited

Inbound voice channel

Webchat channel

Other channels (social, messaging ...)

Digital Web click to call / chat / video Gateway Connectivity

Integration to 3rd Party CCaaS

Context travels with the interaction from the Web and other channels

Experience Design

Low Code Flow Builder to Manage Routing & IVR Trees

Event-based Flows (Waiting, Transfer, Out of hours etc)

Support for Queue Voicemail

Callback Request by Customers

Surveys for voice & chat

Skills and Rule Based Routing

Routing and Queues

Intent based Routing, Predictive Routing and affinity based routing

Inbound/Outbound Blending (by same agent)

Agent Console

Omni-channel Console (voice, video, digital, email)

Transfer between Agents & Queues

Response Reminders - Enable response SLAs for agents/customers on demand

Custom Widgets

Canned Responses

System & Custom dispositions for after contact work

Team Collaboration - Agent-to-agent Chat

Call Recording

Screen Recording

Co-browsing

Audio/Video Escalations of Chats

AI Generated Summary (on agent transfer and post conversation end)

Add-ON

GenAI based response rephrasing (on agent transfer and post conversation end)

Add-ON

Supervisor Console

Real Time Queue Monitoring - Queue Length, wait time

Real Time Agent Monitoring - Agent performance, Current Workloads

Real Time Conversation Monitoring - Listen, Watch, Join

Notifications/Email on Service Level Breach

Customer Profile

Customer Profile Management - Basic

Customer Profile Management - Advanced (CRM Sync / Integrations, Cohorts)

Ticketing

Ticketing - Basic [TBD]

Ticketing - Advanced [TBD]

Proactive Campaigns & Outbound

Campaign Management Framework

Voice Campaigns

Digital Campaigns

List Management

Campaigns Dashboard

Analytics

Agentless Dialer

Progressive Dialer

Predictive Dialer

Preview Dialer

AMD (Answering Machine Detection)

3rd party Dialer integrations

Analytics - CCaaS

Reporting (Historical and Real-time)

Dashboard - Supervisor View

Dashboard - Agent's View

APIs

Deployment

Kore.ai Public Cloud

Kore.ai Private Cloud

Customer Cloud or On-premise

Support

Email Support

Live Chat Support

Phone / Voice Support

Feature Request Credits

Managed Support for Private Cloud Infrastructure

Designated Client Success Manager

Support SLAs

First Response

Limited

Limited

Limited

Severity 1 Issue - Workaround

Limited

Limited

Limited

Severity 2 Issue - Workaround

Limited

Limited

Limited

Administration

Predefined Roles

Custom Roles

AD Sync

Cloud Connector

SSO

Enablement

Documentation

Peer-to-Peer online forums

Self-paced Learning Academy

Bespoke Training Credits


Our Plans

Adjust your parameters below to see our prices.

1000 Sessionsper month

Recommended

ADVANCED

Everything you need to get started building an IVA for customers or employees.

$29/mo

$0.10/Session

  • Advanced Includes
  • 100 FAQs
  • 1000 pages for answers AI
  • Past 7 days for analytics
  • 30 Days of data retention
  • 100 messages per minute
  • Full Academy access pass
  • Email support
  • 30+ Digital Channels

Add-ons

Explore some of the available add-on services for Search AI

Expert Service Consultation also available

Professional services via vetted partners to help design, configure and setup your system as needed.

Sign up in app Variable Pricing

Compare Search AI Plans

Compare the features of each Automation AI plans and find the one that fits the best

ADVANCED

ENTERPRISE

Channels

Digital

Voice (SIP)

Add-on

Add-on

Voice (Third-party IVR integration)

Add-on

Basic RAG

FAQs & Knowledge Graph

Limited

Limited

Answer Generation from Structured and Unstructured Content

Content Limit

Limited

Limited

Content from Webpages and Files

Content from File Uploads

Extraction and Chunking Strategies (Text)

Retrieval Strategies (Vector, Hybrid)

GenAI Answer Summarization using 3rd party LLM

SearchAssist - Advanced RAG

Content from Connectors (Local Directories)

Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)

Content from Connectors (Cloud File Storage - GDrive, Box etc.)

Extraction of tables and images [Standard]

Auto-sync

Business Rules

Custom Retrieval and Ranking Strategies

Extraction and Chunking Strategies (Rule, Layout aware)

Content Workbench (enrichment, modification etc.)

SearchAssist - Enterprise RAG

Extraction of tables, images, charts and graphs [Advanced]

Custom Extraction Pipelines

Answers Cache

Multimedia Content Indexing and Search (Video, audio)

Custom Connectors

Custom Extraction Strategies (Document Annotation Tool)

Connectors support for OnPrem Versions

Role based access control to content

Search Experience (Search bar, boosting, facets)

A/B Testing

Lifecycle Management

Test and Debug Console

Regression Testing Tools

Import/Export of the App

Versioning

Limited

Limited

Analytics Data

Date Range to View Analytics

Limited

Limited

Data Retention

Limited

Access to Analytics APIs

Administration

Predefined Roles

Custom Roles

AD Sync

SSO

Cloud Connector

Rate Limits

Rate Limits

Limited

Limited

Deployment

Kore.ai Public Cloud

Kore.ai Private Cloud

Customer Cloud or On-premise

Support

Email Support

Live Chat Support

Phone / Voice Support

Feature Request Credits

Managed Support for Private Cloud Infrastructure

Designated Client Success Manager

Support SLAs

First Response

Limited

Severity 1 Issue - Workaround

Limited

Limited

Severity 2 Issue - Workaround

Limited

Limited

Enablement

Documentation

Peer-to-Peer online forums

Self-paced Learning Academy

Custom Training Credits


Our Plans

Adjust your parameters below to see our prices.

1000 Sessions per month

Recommended

ADVANCED

Everything you need to get started building an IVA for customers or employees.

$29/mo

$0.10/Session

  • ESSENTIAL Includes
  • 100 FAQs
  • 1000 pages for answers AI
  • Past 7 days for analytics
  • 30 Days of data retention
  • 100 messages per minute
  • Full Academy access pass
  • Email support
  • 30+ Digital Channels
  • Voice Channel

    +06¢ / session

Add-ons

Explore some of the available add-on services for Contact Center AI

Compare GALE SEARCH Plans

Compare the features of each Automation AI plans and find the one that fits the best

ESSENTIAL

ADVANCED

Channels

Digital

Voice (SIP)

Voice (Third-party IVR integration)

Basic RAG

FAQs & Knowledge Graph

Limited

Limited

Answer Generation from Structured and Unstructured Content

Content Limit

Limited

Limited

Content from Webpages and Files

Content from File Uploads

Extraction and Chunking Strategies (Text)

Retrieval Strategies (Vector, Hybrid)

GenAI Answer Summarization using 3rd party LLM

SearchAssist - Advanced RAG

Content from Connectors (Local Directories)

Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)

Content from Connectors (Cloud File Storage - GDrive, Box etc.)

Extraction of tables and images [Standard]

Auto-sync

Business Rules

Custom Retrieval and Ranking Strategies

Extraction and Chunking Strategies (Rule, Layout aware)

Content Workbench (enrichment, modification etc.)

SearchAssist - Enterprise RAG

Extraction of tables, images, charts and graphs [Advanced]

Custom Extraction Pipelines

Answers Cache

Multimedia Content Indexing and Search (Video, audio)

Custom Connectors

Custom Extraction Strategies (Document Annotation Tool)

Connectors support for OnPrem Versions

Role based access control to content

Search Experience (Search bar, boosting, facets)

A/B Testing

Lifecycle Management

Test and Debug Console

Regression Testing Tools

Import/Export of the App

Versioning

Limited

Limited

Analytics

Interactions History

Answer Analytics

NLP Insights [Intent Analytics]

Task Execution Logs

Automation Analytics

Conversation Flow Analytics

Custom Dashboards

Custom KPIs

Limited

Analytics Data

Date Range to View Analytics

Limited

Max. 90 Days

Data Retention

Limited

Max. 1 Year

Access to Analytics APIs

Administration

Predefined Roles

Custom Roles

AD Sync

SSO

Cloud Connector

Rate Limits

Rate Limits

Limited

Limited

Deployment

Kore.ai Public Cloud

Kore.ai Private Cloud

Customer Cloud or On-premise

Support

Email Support

Live Chat Support

Phone / Voice Support

Feature Request Credits

Managed Support for Private Cloud Infrastructure

Designated Client Success Manager

Support SLAs

First Response

Limited

2 Hours

Severity 1 Issue - Workaround

Limited

Limited

Severity 2 Issue - Workaround

Limited

Limited

Enablement

Documentation

Peer-to-Peer online forums

Self-paced Learning Academy

Custom Training Credits


Our Plans

Adjust your parameters below to see our prices.

1000 Sessions per month

Recommended

ESSENTIAL

Enterprise features, custom pricing, highest limits designed for enterprise.

$29/mo

$0.10/Session

  • ESSENTIAL Includes
  • 100 FAQs
  • 1000 pages for answers AI
  • Past 7 days for analytics
  • 30 Days of data retention
  • 100 messages per minute
  • Full Academy access pass
  • Email support
  • 30+ Digital Channels

Recommended

ENTERPRISE

Enterprise features, custom pricing, highest limits designed for enterprise.

$79mo

Contact Us


  • Enterprise Includes
  • Next Best Action Recommended
  • Generative Answers From FAQs & Documents
  • Task Auto Fulfillment
  • Real Time Sentiment Analysis
  • Real-Time Agent Coaching with Adherence
  • Speech Pattern, Utterance Based Coaching
  • Guided Playbooks
  • Auto-Summarization
  • Digital Transcriptions
  • PII Redaction

Add-ons

Explore some of the available add-on services for Agent AI

Expert Service Consultation also available

Professional services via vetted partners to help design, configure and setup your system as needed.

Sign up in app Variable Pricing

Compare Agent AI Plans

Compare the features of each Automation AI plans and find the one that fits the best

ESSENTIAL

ADVANCED

ENTERPRISE

IVA Features and Capabilities

IVA features Included in the associated IVA SKU

Channels

Digital Channels

Voice (SIP)

Add-on

Add-on

Add-on

Voice (Third-party IVR integration)

Add-on

Agent AI Specifc Features and Capabilities

Next best action recommendation

Transcriptions

Genrative Answers from FAQs and Documents

PII Redaction

Realtime Sentiment analysis

Feedback loop for improved suggestions

Auto-summarization

Realtime Metadata Support ( Eg -Agent information)

Task auto fulfillment

Analytics

Basic Insights Dashbaord

API end points to export metrics

Realtime Coaching & Playbooks

Real-time Agent Coaching

Speech based Coaching

Utterance based Coaching

Adherence to Realtime Coaching

Guided Playbooks

Automatic adherence to playbooks

Automation AI to build AI powered chat bots

Compare Plan

Compare Automation AI Plans

Compare the features of each Automation AI plans and find the one that fits the best

ESSENTIAL

ADVANCED

ENTERPRISE

CHANNELS

Digital Channels

Voice (SIP)

Add-on

Add-on

Add-on

Voice (Third-party IVR integration)

Agent Handoffs / CCaaS Integration

Digital - Handoff to XO CCaaS

Add-on

Add-on

Add-on

Voice - Handoff to XO CCaaS

Add-on

Add-on

Add-on

Digital - Handoff to 3rd Party CCaaS

Voice - Handoff to 3rd Party CCaaS (SIP Transfer)

Basic RAG
(Answers)

FAQs & Knowledge Graph

Limited

Limited

Answer Generation from Structured and Unstructured Content

Content Limit

Limited

Limited

Content from Webpages and Files

Content from File Uploads

Extraction and Chunking Strategies (Text)

Retrieval Strategies (Vector, Hybrid)

GenAI Answer Summarization using 3rd party LLM

Advanced RAG

Content from Connectors (Local Directories)

Add-on

Add-on

Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.)

Add-on

Add-on

Content from Connectors (Cloud File Storage - GDrive, Box etc.)

Add-on

Add-on

Extraction of tables and images [Standard]

Add-on

Add-on

Auto-sync

Add-on

Add-on

Business Rules

Add-on

Add-on

Custom Retrieval and Ranking Strategies

Add-on

Add-on

Extraction and Chunking Strategies (Rule, Layout aware)

Add-on

Add-on

Content Workbench (enrichment, modification etc.)

Add-on

Add-on

Enterprise RAG

Extraction of tables, images, charts and graphs [Advanced]

Custom Extraction Pipelines

Answers Cache

Multimedia Content Indexing and Search (Video, audio)

Custom Connectors

Custom Extraction Strategies (Document Annotation Tool)

Connectors support for OnPrem Versions

Role based access control to content

Search Experience (Search bar, boosting, facets)

A/B Testing

Intelligent Virtual Assistant Automation Flows (IVA)

AI-powered Dialog Builder

Data Tables

Multi-lingual Capability

Limited

Limits on Automated Use Cases

Limited

Universal Bots

Intent Discovery Model

Proactive Automated Outbound Notifications

Context Management

Max. Context Size per Conversation

Limited

Limited

Limited

Max. Context Lifetime per Conversation

Limited

Limited

Limited

GenAI Features

Co-pilot Features

LLM powered Runtime

Data Anonymization

GenAI Node and GenAI Prompt Node (Adaptive Dialogs)

GenAI Models

Commercial LLMs (bring your own key)

Kore.ai XO GPT - Data Data Anonymization

Kore.ai XO GPT - Guardrails

Kore.ai XO GPT - Finetuned Models (Contextual Input Rephrasing, Response Rephrasing, Summarization)

Bring Your Own Enterprise LLM

Lifecycle Management

Test and Debug Console

Regression Testing Tools

Import/Export of the App

Versioning

Limited

Limited

Analytics

Interactions History

Answer Analytics

NLP Insights [Intent Analytics]

Task Execution Logs

Automation Analytics

Conversation Flow Analytics

Custom Dashboards

Custom KPIs

limited

Analytics Data

Date Range to View Analytics

Limited

Limited

Data Retention

Limited

Limited

Access to Analytics APIs

Administration

Predefined Roles

Custom Roles

AD Sync

SSO

Cloud Connector

Others

Reusable Content and Environment Variables

Powered by Kore.ai logo on web chat

BotKit - SDK

Rate Limits

Rate Limits

Limited

Limited

Limited

Deployment

Kore.ai Public Cloud

Kore.ai Private Cloud

Customer Cloud or On-premise

Support

Email Support

Live Chat Support

Phone / Voice Support

Feature Request Credits

Managed Support for Private Cloud Infrastructure

Designated Client Success Manager

Support SLAs

First Response

Limited

Limited

Limited

Severity 1 Issue - Workaround

Limited

Limited

Limited

Severity 2 Issue - Workaround

Limited

Limited

Limited

Enablement

Documentation

Peer-to-Peer online forums

Self-paced Learning Academy

Custom Training Credits

Contact Center AI for people and agents to interact with each other

Compare Plan

Compare Contact Center Plans

Compare the features of each plan and find the one that fits the best

ESSENTIAL

ADVANCED

ENTERPRISE

Channels & Interaction Middleware Support

XO Interaction Gateway (SIP Connectivity Only, no ASR/TTS)

Limited

Limited

Limited

Inbound voice channel

Webchat channel

Other channels (social, messaging ...)

Digital Web click to call / chat / video Gateway Connectivity

Integration to 3rd Party CCaaS

Context travels with the interaction from the Web and other channels

Experience Design

Low Code Flow Builder to Manage Routing & IVR Trees

Event-based Flows (Waiting, Transfer, Out of hours etc)

Support for Queue Voicemail

Callback Request by Customers

Surveys for voice & chat

Skills and Rule Based Routing

Routing and Queues

Intent based Routing, Predictive Routing and affinity based routing

Inbound/Outbound Blending (by same agent)

Agent Console

Omni-channel Console (voice, video, digital, email)

Transfer between Agents & Queues

Response Reminders - Enable response SLAs for agents/customers on demand

Custom Widgets

Canned Responses

System & Custom dispositions for after contact work

Team Collaboration - Agent-to-agent Chat

Call Recording

Screen Recording

Co-browsing

Audio/Video Escalations of Chats

AI Generated Summary (on agent transfer and post conversation end)

Add-ON

GenAI based response rephrasing (on agent transfer and post conversation end)

Add-ON

Supervisor Console

Real Time Queue Monitoring - Queue Length, wait time

Real Time Agent Monitoring - Agent performance, Current Workloads

Real Time Conversation Monitoring - Listen, Watch, Join

Notifications/Email on Service Level Breach

Customer Profile

Customer Profile Management - Basic

Customer Profile Management - Advanced (CRM Sync / Integrations, Cohorts)

Ticketing

Ticketing - Basic [TBD]

Ticketing - Advanced [TBD]

Proactive Campaigns & Outbound

Campaign Management Framework

Voice Campaigns

Digital Campaigns

List Management

Campaigns Dashboard

Analytics

Agentless Dialer

Progressive Dialer