How to Create Delightful CX Experiences with AI
Discover how you can create intuitive, impactful experiences for your customers in this report.
The usability of the platform is great. Most business users can very easily develop and maintain most use-cases while the platform still supports very complex workflows. The training resources and documentation are comprehensive and easy to navigate. the NLP engine is robust and can be trained efficiently using varied approaches. Finally, the interaction context can be leveraged to customize the user experience. Voice capabilities rated as NA as we are not using them.
In our organisation, we are using the VA platform. It a very strong product with many out of the box capabilities and great UX.
We’ve been able to drive significant business value since deploying our Kore.ai built employee support Slack bot. Using the bot, we are saving hundreds of support hours per quarter across multiple business areas (IT, Finance and HR).
At our customer we went live with HR and IT BOT. Usage has increased over a period of time which is a good sign for user adoption and system efficiency.
We had an excellent experience implementing our HR virtual assistant with Kore.ai. With HR Assist, Enbridge achieved 90% efficiency by automating routine tasks and improved its response times by 2.5x. The virtual assistant handles 900+ complex queries every month with zero human intervention.
Kore worked with us to be able to utilize this product- we thought we had limited options being a credit union and not a large bank, but they tweaked their offerings to fit our needs.
Kore.ai has provided us the ability to effectively integrate a Virtual Assistant into our existing chat platform. They have been flexible with the various installation options, and their product is solid, reliable and flexible.
Reach out to setup a time to chat with one of our team customers about how we can bring substantial value to your business. If you are looking to explore at your own pace, sign up for a free trial on our XO Platform.