How to Create Delightful CX Experiences with AI
Discover how you can create intuitive, impactful experiences for your customers in this report.
Remove Operational Bottlenecks and Create Substantial Cost Savings
Utilize Intelligent Virtual Assistants and Contact Center Automation to streamline supply chain and manufacturing processes for customers and employees.
Resources from Customers, the Industry, and Us
Rethink Your Agent Support Strategy!
This report reveals the stark contrast between agent expectations and the reality within the contact center landscape.
Engage with Your IT Workforce
Learn how you can enable your employees by streamlining IT processes and inquiries.
Customer Reviews
Hear What Our Customers Have to Say
Service Project Manager
Industry: Manufacturing
Function: Project and Portfolio Management
Firm Size: 500M - 1B USD
Great Choice For Chatbot Platform
The usability of the platform is great. Most business users can very easily develop and maintain most use-cases while the platform still supports very complex workflows. The training resources and documentation are comprehensive and easy to navigate. the NLP engine is robust and can be trained efficiently using varied approaches. Finally, the interaction context can be leveraged to customize the user experience. Voice capabilities rated as NA as we are not using them.
Industry: Manufacturing
Function: IT
Firm Size: 30B + USD
Strong Conversational AI Platform With Great Out Of The Box Capabilities
In our organisation, we are using the VA platform. It a very strong product with many out of the box capabilities and great UX.
Principal Product Manager
Industry: Media
Role: Product Management/Marketing
Firm Size: 3B - 10B USD
Support Bot is Helping Save 100’s of Support Hours per Quarter
We’ve been able to drive significant business value since deploying our Kore.ai built employee support Slack bot. Using the bot, we are saving hundreds of support hours per quarter across multiple business areas (IT, Finance and HR).
Program Manager
Industry: Healthcare and Biotech
Role: Project and Portfolio Management
Firm Size: 1B - 3B USD
KORE Chatbot Is A Great Product And Is On A Runway For A High Flight
At our customer we went live with HR and IT BOT. Usage has increased over a period of time which is a good sign for user adoption and system efficiency.
Stacy Pelletier
HR Digital Enablement,
Enbridge, Inc
Industry: Energy
Revenue: 30B + USD
Excellent experience implementing our HR virtual assistant
We had an excellent experience implementing our HR virtual assistant with Kore.ai. With HR Assist, Enbridge achieved 90% efficiency by automating routine tasks and improved its response times by 2.5x. The virtual assistant handles 900+ complex queries every month with zero human intervention.
Digital Experience Manager
Industry: Banking
Function: IT
Firm Size: 250M - 500M USD
An AI Solution For Any Size Financial Institution!
Kore worked with us to be able to utilize this product- we thought we had limited options being a credit union and not a large bank, but they tweaked their offerings to fit our needs.
Director
Industry: Services (non-Government)
Function: IT
Firm Size: 1B - 3B USD
Good Virtual Assistant To Provide Better Chat Self-Servicing
Kore.ai has provided us the ability to effectively integrate a Virtual Assistant into our existing chat platform. They have been flexible with the various installation options, and their product is solid, reliable and flexible.
Director
Industry: Banking
Function: IT
Firm Size: 10B - 30B USD
Great Product Which Keeps Our Users Happy
Great user experience, easy to create a new bot, AI/ML capabilities and different channels
Intelligent Virtual Assistants
for Digital, Voice, and Beyond
Conversational solutions for customers, employees, and the contact center, with pre-built virtual assistants for each and a platform to expand as needed. What more could you ask for?
- Drive CSAT through Better Self-Service Options
- Enable Employees with Timely Information Access
- Reduce Operational Costs in the Contact Center
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Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
Ready to See it in Action?
Reach out to setup a time to chat with one of our team customers about how we can bring substantial value to your business. If you are looking to explore at your own pace, sign up for a free trial on our XO Platform.
